Salon Manager / Supervisor at TexturesbyTEA - Wangai Management Company Limited

Wangai Management Company Limited - Our client, TexturesbyTEA (an arm of TEASTYLES), is recruiting to fill the position below:

Job Title: Salon Manager / Supervisor

Location: Lekki, Lagos
Employment Type: Full-time
Work Structure: Monday - Saturday (Onsite) 9am-7pm.

Job Description

• Our client is seeking a Manager/Supervisor for its salon that caters for all textures of hair with various hairstyling services excluding wigs, located in Lekki, Lagos.

Job Responsibilities

• Book and set up appointments and meetings on booking websites
• Attend to in-store customers courteously to understand their preference and assign them to the appropriate stylist
• Handle service bookings appoints, enquiries, etc, over the phone
• Drive sales and convert paying customers - monitor sales progress, close sales, upsell and cross-sell
• Delegate tasks to staff, monitor and measure their performance to ensure productivity
• Maintain active listening and effective communication with staff to ensure effective teamwork and positive work culture
• Monitor stylists to ensure timely service delivery and efficient use of the products allotted
• Resolve work-related conflict/grievance issues among staff members
• Manage inventory, stock and cash flow including salaries and invoices
• Ensure that customers are satisfied with the service they receive
• Develop periodic business and operational reports on sales, staff performance, inventory, etc.
• Develop and execute marketing strategies and activities like content creation, offline marketing, etc.

Job Requirements

• Must reside on the island
• Great communication skills.
• Proficiency with office tools - Microsoft Office/Google Suite
• Data entry and record-keeping
• Customer service.
• Multitasking and goal-oriented.
• Basic content creation knowledge.
• Self-driven and problem-solver.
• Previous experience managing a hair/beauty business.

Salary
N70,000 - N90,000 / month.

Application Closing Date
24th September, 2024.