Clinic Coordinator at Bloom Fertility Clinic

At Bloom Fertility Clinic, we make use of the most innovative technology and treatment options to create a customised treatment plan for your unique circumstances and challenges. We strongly believe that each patient differs and that different factors affect a patient’s or couple’s decision regarding treatment. Our priority is to analyse your situation accurately and apply effective services that lead to a swifter, more accurate diagnosis."

We are recruiting to fill the position below:

Job Title: Clinic Coordinator

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• The Clinic Coordinator plays a pivotal role in ensuring the seamless coordination of patient care services within the Bloom fertility clinic.
• This position serves as a crucial link between patients, healthcare providers, and administrative staff, facilitating efficient communication and patient satisfaction.
• Work schedule: Monday to Friday (8am - 5pm)
• Reporting to: CEO and Medical Director

Responsibilities
Patient Liaison:

• Act as the primary point of contact for patients, addressing inquiries, concerns, and requests promptly and professionally.
• Provide guidance and support to patients throughout their healthcare journey, ensuring they understand procedures, treatments, and follow-up care plans.
• Facilitate communication between patients and clinical staff, ensuring clear understanding and mutual respect.
• Serve as an advocate for patients, addressing their needs and concerns with empathy and compassion.

Administrative Coordination:

• Coordinate patient appointments, ensuring optimal scheduling and minimal wait times.
• Maintain accurate patient records, including demographics, medical history, and treatment plans.
• Collaborate with administrative staff to streamline patient registration and billing processes.
• Ensure compliance with regulatory standards and organizational policies regarding patient confidentiality and data security.
• Provide resources and information to patients regarding their health conditions, treatment options, and self-care practices as directed by the consultant/Medical Director.

Clinical Support:

• Assist clinical staff with patient assessments, examinations, and procedures as needed.
• Facilitate the flow of patients within the clinic, optimizing efficiency and minimizing disruptions.
• Coordinate with medical staff to ensure timely delivery of diagnostic tests, prescriptions, and other clinical services.
• Assist in the implementation of quality improvement initiatives to enhance patient care delivery and satisfaction.
• Monitor patient satisfaction metrics and feedback to identify areas for improvement and implement appropriate interventions.

Application Closing Date
10th September, 2024.