Clinic Coordinator at Bloom Fertility Clinic

At Bloom Fertility Clinic, we make use of the most innovative technology and treatment options to create a customised treatment plan for your unique circumstances and challenges. We strongly believe that each patient differs and that different factors affect a patient’s or couple’s decision regarding treatment. Our priority is to analyse your situation accurately and apply effective services that lead to a swifter, more accurate diagnosis."

We are recruiting to fill the position below:

Job Title: Clinic Coordinator

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• The Clinic Coordinator plays a pivotal role in ensuring the seamless coordination of patient care services within the Bloom fertility clinic.
• This position serves as a crucial link between patients, healthcare providers, and administrative staff, facilitating efficient communication and patient satisfaction.
• Work schedule: Monday to Friday (8am - 5pm)
• Reporting to: CEO and Medical Director

Responsibilities
Patient Liaison:

• Act as the primary point of contact for patients, addressing inquiries, concerns, and requests promptly and professionally.
• Provide guidance and support to patients throughout their healthcare journey, ensuring they understand procedures, treatments, and follow-up care plans.
• Facilitate communication between patients and clinical staff, ensuring clear understanding and mutual respect.
• Serve as an advocate for patients, addressing their needs and concerns with empathy and compassion.

Administrative Coordination:

• Coordinate patient appointments, ensuring optimal scheduling and minimal wait times.
• Maintain accurate patient records, including demographics, medical history, and treatment plans.
• Collaborate with administrative staff to streamline patient registration and billing processes.
• Ensure compliance with regulatory standards and organizational policies regarding patient confidentiality and data security.
• Provide resources and information to patients regarding their health conditions, treatment options, and self-care practices as directed by the consultant/Medical Director.

Clinical Support:

• Assist clinical staff with patient assessments, examinations, and procedures as needed.
• Facilitate the flow of patients within the clinic, optimizing efficiency and minimizing disruptions.
• Coordinate with medical staff to ensure timely delivery of diagnostic tests, prescriptions, and other clinical services.
• Assist in the implementation of quality improvement initiatives to enhance patient care delivery and satisfaction.
• Monitor patient satisfaction metrics and feedback to identify areas for improvement and implement appropriate interventions.

Application Closing Date
10th September, 2024.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@southshorewch.com using the job title as the subject of the mail