Customer Service Representative at Mopheth Nigeria Limited - 3 Openings

At Mopheth, we are committed to excellence and innovation in all that we do. Located in the bustling business hub of Victoria Island, Lagos, we are seeking a detail-oriented and proactive Internal Auditor to join our team. This role offers a fantastic opportunity to contribute to the integrity and efficiency of our operations.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Locations: Victoria Island, Festac and Lekki - Lagos
Employment Type: Full-time
Reports To: Branch Head

Position Overview

• As a Customer Service Representative at Mopheth, you will be the first point of contact for our customers.
• Your role is to ensure that every customer has a positive shopping experience by providing excellent service, promoting our products, and maintaining a welcoming store environment.
• You should have a strong background in retail, with the ability to stand for extended periods and effectively promote products to enhance sales.

Job Functions / Responsibilities

• Greet customers warmly as they enter the store, provide assistance with product inquiries, and ensure a high level of customer satisfaction.
• Actively promote products to customers, highlighting features, benefits, and any ongoing promotions. Encourage additional purchases by recommending complementary products.
• Assist customers in making purchasing decisions by providing detailed product information, answering questions, and offering expert advice. Facilitate smooth and efficient transactions at the point of sale.
• Handle customer complaints and issues with professionalism and efficiency. Resolve problems promptly to maintain customer satisfaction and loyalty.
• Ensure that the store is clean, well-organized, and visually appealing. Restock shelves as needed and ensure products are correctly priced.
• Be prepared to stand for extended periods during shifts and move around the store to assist customers and manage tasks.
• Work closely with other team members to achieve store objectives, including sales targets and customer service goals. Contribute to a positive team environment by supporting colleagues as needed.
• Provide feedback to the Branch Head on customer preferences, complaints, and any other insights that can improve store operations and customer service.

Requirements / Qualifications

• B.Sc / HND in Mass Communication, Business Administration, or a related field.
• 3 to 5 years of experience working in a retail store, with a strong track record in customer service. Previous experience in a fast-paced retail environment is preferred.
• Excellent communication and interpersonal skills.
• Ability to promote products effectively and engage customers in a friendly, professional manner.
• Ability to stand for extended periods and move around the store as needed.
• Physically able to assist customers with product inquiries.
• Customer-focused, with a positive attitude and a passion for helping people.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Detail-oriented and capable of multitasking in a busy environment.

Why Join Us?

• Competitive Compensation: Attractive salary package.
• Comprehensive Benefits: Health Insurance (HMO), and Pension Plan.
• Career Growth: Opportunities for professional development and career advancement within a growing company.
• Supportive Environment: Work in a team-oriented atmosphere that values collaboration, innovation, and customer satisfaction.

Application Closing Date
20th September, 2024.