Intern - II at Rand Merchant Bank (RMB)

Rand Merchant Bank (RMB), a division of FirstRand Bank Limited, is a leading African corporate and investment bank and part of one of the largest financial services groups in Africa. We offer our clients innovative, value-added advisory, funding, trading, corporate banking and principal investing solutions.

We are recruiting to fill the position below:

Job Title: Intern - II

Ref No: R20189
Location: Lagos
Job Type: Part time

Job Description

• To deliver on predefined work objectives while gaining structured work experience in the business area
• To perform varied tasks which may include research, analysis, administration, process and project work that add value to the business area
• Adhere to the organisations shared values, service standards and Treating Customers Fairly outcomes with regards to customer interaction
• Resolve customer dissatisfaction or complaints and take ownership of the problem
• Communicate with customers according to agreed standards
• Collect customer feedback to help improve customer service
• Ensure that product knowledge and advice is technically accurate
• Work with enhanced processes and procedures to maintain operational efficiencies
• Ensure that quality standards are adhered to
• Adheres to c policies and procedures
• Maintain accurate activity reports
• Investigate innovative ways to optimise processes
• Contribute to the alignment of business processes to customer service
• Advise line management on potential opportunities for process and system improvements
• Demonstrate the shared value of, I get better and better
• Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Stay relevant and up to date with legislations and new developments
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
• Take ownership of personal career development leveraging formal and informal opportunities
• Read situations and organisational realities
• Set aside personal agenda for the greater good
• Act in an ethical transparent and morally defensible manner including highlighting unethical practices
• Share debate and communicate learnings
• Flag and debate issues constructively
• Promote a friendly cooperative climate.

Application Closing Date
3rd September, 2024.