Sales Travel Consultant at a Leading Tourism Company - Pruvia Integrated Limited

Pruvia Integrated Limited - Our client, a leading player in the Tourism sector, is recruiting to fill the position below:

We are recruiting to fill the position below:

Job Title:  Sales Travel Consultant

Location: Ikeja, Lagos
Employment Type: Full-time

Job brief

• Our client, a leading player in the Tourism sector, seeks a highly motivated and experienced Sales Travel Consultant to join our dynamic team.
• The primary responsibility of this role is to generate leads, nurture them through effective follow-ups, and convert these leads into sales.
• The successful candidate will have a proven track record in sales, particularly within the travel industry, and will be driven to exceed revenue targets while delivering exceptional customer service.

Key Responsibilities
Lead Generation:

• Proactively identify and generate new leads through various channels including, but not limited to, networking, referrals, online platforms, travel expos, and industry events.
• Ability to track and manage leads, ensuring a consistent and thorough approach to lead management.
• Collaborate with marketing teams to develop and implement strategies for attracting potential *customers.

Lead Nurturing and Follow-up:

• Engage with leads through personalized communication, understanding their travel needs and preferences.
• Conduct timely and strategic follow-ups via phone calls, emails, and meetings to convert leads into clients.
• Provide detailed travel advice and present customized travel solutions that meet the client's requirements.

Sales Conversion and Revenue Growth:

• Achieve and exceed monthly sales targets by closing deals with new and existing clients.
• Develop and maintain strong relationships with clients to encourage repeat business and referrals.
• Offer upsell and cross-sell opportunities to enhance the value of bookings and drive additional revenue.
• Monitor sales performance metrics and adjust strategies to optimize sales outcomes.
• Take ownership of the sales process from lead generation to closing, ensuring a significant contribution to revenue growth.

Customer Relationship Management:

• Maintain a high level of customer satisfaction by delivering personalized, high-quality service.
• Resolve any client issues or concerns promptly to ensure a positive customer experience.
• Keep clients informed of new travel offers, promotions, and updates relevant to their interests.

Product Knowledge and Market Awareness:

• Stay up-to-date with the latest travel trends, destinations, and products.
• Attend training sessions, webinars, and industry events to continuously improve knowledge and skills.
• Utilize in-depth product knowledge to educate clients and recommend suitable travel options.

Collaboration and Teamwork:

• Work closely with other members of the sales team and other departments to ensure seamless service delivery.
• Share insights and feedback with the marketing team to help refine lead-generation strategies.
• Participate in regular sales meetings and contribute to the overall sales strategy.

Requirements

• Experience: A minimum of 2-5 years of experience in sales, preferably within the travel industry.
• Knowledge of Global Distribution Systems (GDS) and visa processing is a significant advantage.
• Proven Track Record: Demonstrated success in lead generation, follow-up, and sales conversion.
• Customer-Centric: Strong customer service skills with the ability to build lasting relationships.
• Communication: Excellent verbal and written communication skills, with a persuasive and consultative approach.
• Product Knowledge: Extensive knowledge of travel destinations, products, and services.
• Tech-Savvy: Proficiency in using Microsoft Office Suite, and other sales tools.
• Self-motivated: Highly driven, with the ability to work independently and as part of a team.
• Adaptability: Ability to quickly adapt to new situations, challenges, and technologies. MUST be able to work under pressure and handle multiple tasks simultaneously.

Key Performance Indicators (KPIs):

• Lead Conversion Rate: Percentage of leads converted into sales.
• Revenue Growth: Achieving or exceeding sales revenue targets.
• Customer Satisfaction: Positive feedback and high customer retention rates.
• Upsell/Cross-Sell Success: Additional revenue is generated through upselling and cross-selling.

Compensation

• Salary: N100,000 per month
• Competitive base salary with a commission structure based on sales performance.
• Performance-based bonuses and incentives.
• Opportunities for professional development and travel perks.

Application Closing Date
31st October, 2024.