Service Manager at Excel and Grace Consulting

Excel and Grace Consulting is a key player in financial & business consulting, providing financial advisory services to people and organizations in Nigeria. Endowed with seasoned Consultants in Human Capital Development, Business Development, Accounting, Operations Management, Project management, Banking, Marketing, Brand Development, and so many other fields. Excel and Grace has adequately positioned itself as a solution provider.

We are recruiting to fill the position below:

Job Title: Service Manager

Location: Gariki, Abuja (FCT)
Employment Type: Full-time

Responsibilities

• Supervise and mentor a team of automotive technicians, service advisors, and support staff. Conduct regular performance reviews, provide training, and foster a collaborative work environment.
• Oversee daily workshop operations, including scheduling, workflow management, and inventory control. Ensure that all service and repair work is performed efficiently and to the highest quality standards.
• Handle customer inquiries and complaints with professionalism and empathy. Ensure that all customer interactions are handled effectively and that service and repair work meets or exceeds customer expectations.
• Implement and maintain quality control procedures to ensure that all work performed meets safety and industry standards. Conduct regular inspections and audits to ensure compliance.
• Monitor and manage departmental budgets, including labor costs, parts inventory, and other expenses. Develop strategies to enhance profitability and operational efficiency.
• Identify areas for process improvement and implement changes to enhance productivity, customer satisfaction, and overall service quality.
• Prepare and present regular reports on departmental performance, including key metrics such as service revenue, customer satisfaction, and technician productivity.
• Ensure that all work is performed in accordance with company policies, legal requirements, and health and safety regulations.

Qualifications

• Minimum of 2 years of experience in automotive service management or a related field, with a proven track record of leading teams and managing workshop operations.
• Relevant technical certification or degree in Automotive Technology, Business Management, or a related field is preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in automotive diagnostic tools and repair techniques.
• Solid understanding of financial management and budgeting.
• Customer-focused with a passion for delivering exceptional service.
• Detail-oriented and able to handle multiple tasks simultaneously.
• Proactive problem-solver with a strategic mindset.

Salary
N150,000 monthly.

Application Closing Date
Not Specified.