Security Manager at Accor Hotel

Accor Hotel is a French multinational hospitality company that owns, manages, and franchises hotels, resorts, and vacation properties. It is the largest hospitality company in Europe and the sixth-largest hospitality company worldwide.

We are recruiting to fill the position below:

Job Title: Security Manager

Location: Lagos
Employment Type: Full-time

Job Description

• Under the general guidance of the Director of Security, ensure that the venue is safe for all patrons and employees.
• The Security Manager is responsible for all hotel guests, employees, and assets. This role involves developing and implementing security policies coordinating with law enforcement, conducting regular safety inspections, and managing the security team.

Duties & Functions

• Acts as an ambassador of the venue ensuring its safety to all guests and employees
• Ensures all security staff is in compliance with Security Department and Company policies and procedures, and all local, state and federal laws and regulations.
• Trains, counsels, and coaches the Security Host team when needed in the performance of their job responsibilities.
• Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises.
• Communicates with management, VIP hosts & service staff to rectify any and all customer needs, comments or incidents.
• Works cooperatively with all other departments to ensure efficient Security support services are provided as needed.
• Adheres to all established policies, procedures and guidelines.
• Responsible for monitoring and patrolling assigned areas to provide a safe environment for guests and employees
• Patrols the outside and inside perimeter of property, ensuring that reports are made to Director of Security/General Manager if there is a potential safety issue
• Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers
• Responsible for minimizing opportunities for loss or damage, anticipating potential problems, reacting to disturbances and prohibited conduct
• Responsible for responding to emergency situations as needed to provide necessary assistance to employees and guests
• Will be responsible for preparing written reports
• Watch alarm systems or video cameras and operate detecting/emergency equipment
• Perform first aid or CPR
• Provide excellent customer service
• Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service

Additional Responsibilities:

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
• To be aware of and ensure constant compliance with all necessary operational policies including:
  • Health and Safety
  • Food Hygiene
  • Maintenance
  • Emergency Procedures
  • Liquor Licensing

Supportive Functions: 

• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
• Attend mandatory meetings including divisional meetings, staff meetings, etc.
• Participate in community events and ensure corporate social responsibility goals of the company are met.
• Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
• Keep work area clean and organized.
• Ensure confidential documents are kept in a secure area.
• When disposing of confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
• Complete other duties as assigned by the Senior Management.
• Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
• Ensure compliance with the company’s policies and procedures.

Other Duties:

• Assimilate into the company’s culture through understanding, supporting and participating in all the company elements. Demonstrate working knowledge of the service standards.
• Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

Safety Requirements:

• Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your manager.

Qualifications

• Bachelors Degree or its equivalent in Social Sciences / Security Management / Risk Management
• 5-7 years experience
• The role requires an individual with practical experience in emergency preparedness, resilience and response.
• Experience in working in security industry (public or private security) would be required.
• Focus areas for the job include security risk management, security project management, security awareness, preparedness and response, managing 3rd party service providers and internal customers as well as external stakeholders. 
• Good understanding of Control room operations & Intelligence functions.

Grooming / Uniform:

• All security unit must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
• Additional language will be an added advantage.

Additional Information:

• Experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English
• Additional languages are a plus

Application Closing Date
Not Specified.