Customer Service Representative at Pruvia Integrated Limited

Pruvia Integrated Limited, we are general service merchants with a strong desire to ensure customer satisfaction in the midst of efficient and effective service delivery. As an organization we are driven by the dictum of
‘Impossibility is Nothing’. PIL was conceived in 2007, as regards to its incorporation and duly registered in 2013 with Corporate Affairs Commission of Nigeria (CAC) with Registration Number RC 1097861. It originated in response to providing world class services and solutions to the society at large and offering an alternative that is satisfactory in areas of our specialty. It has carried out service rendering duties in various states of Nigeria and within the ever bustling business environment of Lagos.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience by effectively managing customer interactions through various communication channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, live chat, and social media in a timely and professional manner.
• Identify and resolve customer issues, complaints, and concerns by providing accurate information, troubleshooting problems, and offering effective solutions.
• Maintain a thorough understanding of the company’s products, services, policies, and procedures to provide accurate and up-to-date information to customers.
• Collect and document customer feedback and suggestions to help improve products, services, and customer experience.
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints using the company’s customer relationship management (CRM) system.
• Conduct follow-up communications to ensure customer issues are resolved and customer satisfaction is achieved.
• Work closely with other departments, such as sales, marketing, and technical support, to resolve customer issues and improve service quality.
• Participate in ongoing training and development sessions to enhance customer service skills and knowledge.

Qualification / Requirements

• HND, Bachelor’s degree in any field.
• Experience: 1-2 years of experience in a customer service or support role.

Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to handle difficult or irate customers calmly and professionally.
• Strong multitasking and time-management skills.
• Ability to work independently and as part of a team.

Salary
N45,000 - N50,000 Month.

Application Closing Date
17th September, 2024.