Officer - Channel Quality and Compliance Process (Customer Relations and Experience) at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Officer - Channel Quality and Compliance Process (Customer Relations and Experience)

Job Identification: 4789
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager - Channel Quality and Compliance
Division: Customer Relations and Experience

Mission

• To assist in the maintenance of established quality standards through first-line evaluation and reporting of process flows with the aim of identifying areas for process improvement.

Description

• Ensure value creation by optimizing business projects and activities.
• Effectively execute stated policies and procedures with respect to quality and performance management. 
• Routinely monitor transactions performed by process owners to identify non-compliance. 
• Assist in the application of practical performance boosters. 
• Participate in day-to-day performance and quality monitoring exercises. 
• Proactively assist in identifying environmental constraints to quality delivery. 
• Assist in preparing quality documentation and reports by collecting, analyzing, and summarizing information and trends, including failed processes, stability studies, recalls, corrective actions, and re-validations.
• Assist in the maintenance of records, data, and information in relation to quality assurance within the division, ensuring easy access and retrieval of information.
• Identify and communicate audit gaps to all stakeholders; follow up to ensure audit recommendations are implemented.

Requirements
Education:

• First Degree in any related discipline 
• Fluent in English

Experience:

• 3 - 7 years’ experience in an area of specialization, with experience working with others
• Experience working in a medium-sized organization

Application Closing Date
12th September, 2024.