Customer Service Representative at Brooks Advisory Services Limited (BASL)

Brooks Advisory Services Limited (BASL) is a Management Consulting firm dedicated to providing Human Resource services to SMEs across Africa. We are committed to embedding ourselves in our client's businesses to deliver essential HR solutions that foster an efficient and effective work environment. Our team consists of experienced mid-level HR professionals equipped with the expertise to implement our solutions effectively, supporting business growth across various industries. Our clients focus on Business Development, while Brooks Advisory Services Limited (BASL) handles Internal Development.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki, Lagos
Employment Type: Full-time

Job Brief

• The Customer Service Representative will be responsible for providing over the phone service to our guests. As the first point of contact for guests calling our restaurant, you'll provide exceptional service, answer questions, take orders, and resolve concerns.

Job Description

• Answer phone calls promptly and professionally
• Take accurate takeout, delivery, or reservation orders
• Respond to guest inquiries about menu items
• Handle guest complaints and concerns empathetically
• Maintain accurate records of orders and guest interactions
• Collaborate with in-house staff to ensure seamless service
• Process all transactions in a timely manner

Required Skills

• Minimum of SSCE/OND in a relevant field will be an added advantage.
• 2-3 years experience in the hospitality industry
• Must be between 20 - 50 years old
• Excellent phone etiquette and communication skills
• Must reside in the Lekki axis of Lagos.
• Maintain excellent level of hygiene at all the time
• Friendly, patient, and attentive demeanor
• Basic math skills and accuracy with orders and payments
• Flexibility to work early mornings, late evenings, weekends, and holidays as needed.

Application Closing Date
Not Specified.