Female Customer Service Representative at House of Zichael Nigeria Limited

House of Zichael Nigeria Limited is one of the leading Fashion Houses in Abuja that specializes in bespoke and ready to wear clothing. The company is committed to quality innovation and providing exceptional customer experiences.

We are recruiting to fill the position below:

Job Title: Female Customer Service Representative

Location:  Abuja (FCT)
Employment Type: Full-time

Job Description

• The Customer Service Representative provides exceptional service to customers, addressing inquiries, resolving issues, and promoting the fashion house's brand and products.
• This role requires excellent communication, problem-solving, and interpersonal skills to ensure customer satisfaction and loyalty.
• Customer Service Officer is also responsible for managing interactions and relationships between the company and its clients, ensuring a positive and satisfying experience throughout the entire customer journey until completion of order.

Responsibilities

• Client Consultation: Meet with clients to discuss their tailoring needs, including understanding their preferences, design ideas and measurements.
• Order Management: Take orders for custom tailoring services, ensuring accurate details and specifications are recorded.
• Measurement and Fitting: Take precise measurements of clients and schedule fitting appointments to ensure the proper fit of outfits
• Communication: Maintain clear and timely communication with clients regarding order status, progress, and any adjustments needed.
• Cost Estimation: Provide accurate cost estimates for alterations or tailoring services based on the complexity of the work and materials required.
• Sewing Expertise: Assist with general production and tailoring of garments as needed, especially during busy periods or complex projects.
• Problem Resolution: Address any concerns or issues clients may have regarding their orders, providing solutions to ensure their satisfaction.
• Quality Control: Ensure the quality of finished outfits meets the company's standards by inspecting all tailoring work.
• Scheduling: Manage appointment scheduling and ensure efficient use of time for fittings, consultations, and order pickups.
• Inventory Management: Keep track of fabric, thread, and other sewing supplies, ensuring adequate stock levels for various alteration and tailoring projects.
• Payment Processing: Handle payment transactions, invoicing, and receipts for services rendered.
• Customer Education: Provide clients with information on proper garment care, storage, and maintenance to extend the life of their clothing.
• Upselling and Cross-Selling: Recommend additional services, accessories, or products that clients may benefit from based on their needs.
• Data Management: Maintain accurate records of client information, orders, measurements, and preferences.
• Collaboration: Work closely with tailors, seamstresses, and other team members to ensure a smooth workflow and timely completion of projects.
• Client Follow-Up: Reach out to clients after the completion of their orders to ensure their satisfaction and address any post-service concerns.
• Marketing Support: Assist in promoting the company's services, products, offers, and events through customer interactions and all social media channels.

Requirements

• Excellent communication, interpersonal, and problem-solving skills
• Strong product knowledge and understanding of fashion trends
• Ability to work in a fast-paced environment, handling multiple inquiries and issues
• Proficiency in CRM software and Microsoft Office
• University Degree or equivalent required; degree in fashion or related field preferred
• By providing exceptional customer service, the Customer Service Representative plays a vital role in building customer loyalty, driving sales, and promoting the fashion house's brand reputation.

Salary
N80,000 - N100,000 / month.

Application Closing Date
10th September, 2024.