Customer Service & Social Media Admin Officer at Mishra Global Resources

Mishra Global Resources - Our client, a leading company in the auto repairs and maintenance industry, is recruiting to fill the position below:

Job Title: Customer Service & Social Media Admin Officer

Location: Gwarinpa, Abuja (FCT)
Employment Type: Full-time

Job Description

• We are seeking a dynamic and dedicated Customer Service & Social Media Admin Officer.
• This role is crucial to ensuring a hitch free operation of the business, managing employee welfare, and enhancing the overall customer experience.

Responsibilities

• Customer Service Management: Handle customer inquiries, complaints, and service requests promptly and professionally, ensuring a positive experience.
• Social Media Administration: Manage the company’s social media presence, including content creation, posting, and engagement with customers online to promote services and maintain brand reputation.
• Employee Welfare: Oversee and manage the welfare of employees, ensuring a supportive and productive work environment.
• Operational Support: Assist in the day-to-day operations of the company, including scheduling, coordination, and administrative tasks to ensure the business runs smoothly.
• Customer Experience Enhancement: Develop and implement strategies to continually improve customer satisfaction and loyalty.

Qualifications

• Proven experience in customer service and social media management.
• Strong communication and interpersonal skills.
• Ability to multitask and manage various responsibilities effectively.
• A proactive approach and problem-solving skills.

Application Closing Date
18th September, 2024.