Community Happiness Intern at Learnstar

Learnstar is recruiting to fill the position below:

Job Title: Community Happiness Intern

Location: Lagos
Employment Type: Internship
Duration: 6 Month

Job Description

• As a Community Happiness Intern at Learnstar, you will play a pivotal role in ensuring our community of learners and customers feel valued and supported.
• You'll be the friendly face (or voice) of our brand, helping to foster positive interactions, resolve inquiries with care, and contribute to the overall satisfaction and happiness of our users.
• This internship provides a unique opportunity to gain hands-on experience in community management, customer support, and the dynamics of a growing tech company.

Responsibilities

• Community Engagement: Respond to inquiries from learners and customers via email, chat, and phone, ensuring that each interaction leaves them feeling supported and valued.
• Issue Resolution: Assist in addressing and troubleshooting any issues customers face, providing accurate and empathetic responses to resolve their concerns.
• Knowledge Sharing: Help maintain and update the community knowledge base with FAQs, how-to guides, and best practices that empower our users.
• Feedback Collection: Gather feedback from our community to identify trends, areas for improvement, and opportunities to enhance the overall experience.
• Follow-Up Care: Ensure timely and thoughtful follow-ups with customers, checking that their issues are fully resolved and that they are satisfied with the service provided.
• Team Collaboration: Work closely with the Community Happiness team, sharing insights and contributing to the continuous improvement of our interactions with the community.
• Community Records: Assist in updating and maintaining accurate records in our CRM systems, ensuring that all customer interactions are properly documented.

Learning Objectives:

• Develop excellent communication and interpersonal skills by engaging with a diverse community of learners and customers.
• Learn effective techniques for resolving customer concerns and fostering positive relationships.
• Gain hands-on experience using CRM and other customer experience tools.
• Understand the vital role of community feedback in shaping and improving products and services.

Qualifications

• Education: Currently pursuing or recently completed a degree in Business, Communications, Psychology, or a related field.
• Skills: Strong verbal and written communication skills, problem-solving abilities, and a natural empathy towards others.
• Technical Proficiency: Familiarity with CRM systems and basic computer skills are advantageous.
• Soft Skills: Attention to detail, resilience under pressure, and a positive, customer-first mindset.

Benefits

• Hands-on experience in community and customer engagement within a dynamic tech environment.
• Opportunity to work in a supportive, collaborative, and innovative team.
• Mentorship and guidance from experienced professionals in the field.
• Potential for full-time employment based on performance.

Application Closing Date
Not Specified.