Customer Service Officer at Onyx Resources

Onyx Resources is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Officer

Location: Abeokuta, Ogun
Employment Type: Full-time

Responsibilities

• Attend to incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies

Requirements and skills

• High school diploma
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills.

Application Closing Date
8th September, 2024.