IT Support Officer at Norak Technologies Limited

Norak Technologies Limited is a digital transformation consultancy and software development company that combines the power of technology and training to empower and reposition organizations to run seamlessly and profitably. Norak has been designing, developing and deploying innovative solutions to organizations at all levels, which today has made us emerge as a reliable partner for world-class brands.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location: Ajah-Lekki, Lagos
Employment Type: Full-time

Job Description

• We are looking for a technically skilled candidate with good problem-solving abilities for the position of IT Support.
• The duties include being a point of contact for all IT-related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other duties.

Responsibilities

• Providing support to users and being the first point of contact for problem resolution.
• Troubleshooting hardware, software, and network issues.
• Installing and configuring hardware and software components.
• Keeping accurate and detailed descriptions of services performed while on a service call
• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed

Requirements

• Experience in IT support and systems maintenance.
• Experience with computer and networking
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Attention to detail.
• Good problem-solving skills.
• The ideal candidate must be an academic graduate
• Must have completed NYSC
• The candidate must live around Ajah, Lekki and it's environs.

Application Closing Date
24th September, 2024.