Porter at Pepe Suites

Pepe Suites is a dynamic and inclusive workplace that values innovation, teamwork, and personal growth. We foster a supportive environment where employees are encouraged to take initiative, explore new ideas, and develop their skills. With a commitment to professional development, Pepe Suites offers opportunities for learning, mentorship, and career advancement. Our team-driven culture, coupled with a focus on work-life balance, makes Pepe Suites a place where individuals can thrive both personally and professionally. Join us to be part of a vibrant community where your contributions are valued, and your career can flourish.

We are recruiting to fill the position below:

Job Title: Porter

Location: Abijoh GRA, Lagos
Employment Type: Full-time

Job Description

• The Hotel Porter plays a crucial role in ensuring guests' comfort and satisfaction.
• The primary responsibilities include assisting guests with their luggage, providing information and assistance, and maintaining the cleanliness and organization of the hotel lobby and front areas.
• This role requires strong customer service skills, physical stamina, and a positive attitude to ensure a seamless guest experience from check-in to check-out.

Responsibilities
Guest Assistance:

• Greet guests upon arrival and assist with luggage transportation to and from rooms.
• Provide a warm welcome, engage with guests, and offer assistance with directions, hotel services, and local attractions.
• Assist with parking and retrieving guests' vehicles, if required, and coordinate with valet services.

Luggage Handling:

• Ensure the safe and secure transport of guests' luggage to and from their rooms.
• Assist in labeling, storing, and organizing luggage, including early arrivals and late departures.
• Respond to guest requests for additional luggage handling or special assistance.

Lobby and Front Area Management:

• Maintain the cleanliness and tidiness of the hotel entrance, lobby, and surrounding areas.
• Ensure the lobby is stocked with fresh newspapers, brochures, and other guest information materials.
• Monitor the condition of trolleys and other equipment used to assist guests, ensuring they are in good working order.

Communication and Coordination:

• Liaise with the Front Desk, Concierge, and Housekeeping teams to ensure guest needs are met efficiently.
• Deliver messages, packages, and other items to guest rooms or other hotel areas as required.
• Coordinate with bell services for larger groups and events to ensure seamless luggage and guest service handling.

Special Requests:

• Assist guests with any special requests, such as booking transportation, arranging special deliveries, or assisting with directions and recommendations for local dining and entertainment.
• Provide basic assistance to guests with mobility issues or other special needs.

Safety and Security:

• Ensure guest security by adhering to hotel protocols for luggage storage and room access.
• Report any suspicious activity, damaged property, or safety hazards to the appropriate department.
• Adhere to health and safety regulations, including safe handling practices for heavy luggage.

Miscellaneous Duties:

• Assist with other duties as assigned by the management team, such as helping during peak times, covering other team members, or assisting with hotel events.

Qualifications

• At least 3 years of experience in a similar role in hospitality is preferred but not mandatory.

Skills:

• Strong customer service and communication skills.
• Ability to work well under pressure and handle multiple tasks.
• Physical stamina to stand for long periods and lift/move heavy luggage.
• Good problem-solving skills and attention to detail.

Personal Attributes:

• Friendly, approachable, and proactive attitude.
• Well-groomed and presentable at all times.
• Team player with a positive, can-do attitude.

Working Conditions:

• The role involves long periods of standing and frequent physical activity, including lifting and moving heavy objects.
• Flexible working hours, including evenings, weekends, and holidays, depending on guest arrivals and departures.
• Exposure to various weather conditions when assisting guests outside the hotel entrance.

Opportunities for Growth:

• The Hotel Porter position provides an excellent foundation for career development in the hospitality industry, with opportunities for progression to roles such as Concierge, Front Desk Agent, or Guest Services Manager.

Application Closing Date
10th October, 2024.