Customer Success Manager (Remote) at RedCloud Technology

RedCloud is a highly-diverse, dynamic team comprised of driven talent from 21 different countries, speaking at least 10 languages, with a footprint in seven locations worldwide - and we’re still growing. With a team across 3 continents, over 30+ nationalities contributing to open commerce movement, we’re always looking for new talent to join our mission and drive our business and our technology forward, from our touchpoints in London, Buenos Aires and Lagos.

Our vision is to reinvent the way in which financial services and products are delivered. The company's goal is to pioneer the way in which more than 100 million businesses around the world access any financial product easily and securely, to help them succeed in the fourth industrial revolution. Our mission is to grow global online commerce for the world’s small businesses by removing the barriers to online trading for hundreds of millions of independent retailers and their suppliers across the world’s supply chains.

We are recruiting to fill the position below:

Job Title: Customer Success Manager

Locations: Lagos (Hybrid Remote)
Department: Operations

Job Summary

• We are seeking experienced and dedicated Customer Success Managers (CSMs) to join our team, focused on managing and ensuring the success of our Key Distributors on the Open Commerce eB2B marketplace platform.
• Our platform serves FMCG distributors in emerging markets across Africa and LatAm, and as a CSM, you will play a pivotal role in driving value for these key customers by optimizing their use of our platform, enhancing their sales through promotions and price management, strategically expanding their market reach, and managing revenue generation and collection.
• From onboarding through to continuous engagement, you will be the primary point of contact for selected Key Distributors, ensuring they achieve maximum success and growth on our platform.

Main Responsibilities

• Onboarding & Integration: Lead and ensure smooth onboarding for Key Distributors (KDs) with training and support, collaborating with teams for seamless integration.
• Customer Success Management: Maintain strong relationships with KDs, offering strategic guidance, proactive support, and tailored solutions to optimize platform performance.
• Revenue Generation & Collection: Drive KD sales growth, manage timely payment collections, and collaborate with finance to mitigate revenue risks.
• Promotion & Price Management: Develop and execute promotional strategies, assisting KDs with competitive pricing to maximize sales.
• Performance Tracking & Reporting: Use data to monitor KD performance, preparing reports to highlight growth opportunities and successes.

Experience we think you'll need

• Bachelor's degree in Business, Marketing, Sales, or related field (Master’s preferred).
• 5+ years of experience in Customer Success, Account Management, or Sales, ideally in FMCG or e-commerce.
• Proven success in managing key accounts, driving revenue, and working with distributors or wholesalers, especially in Africa and LatAm.
• Strong relationship management, communication, and negotiation skills, with a focus on customer outcomes and growth.
• Proficient in CRM systems, data analytics, and financial management platforms, with an analytical and problem-solving mindset.
• Customer-centric, adaptable, and financially savvy with the ability to thrive in dynamic, diverse environments.

Benefits

• Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity.
• Benefits vary depending on the country of employment and engagement type. 
• Check out the links below to see what our CEO Justin Floyd has to say about our plans for growth for the year ahead, and to see our latest video on the mission we’re on!

Application Closing Date
Not Specified.