Customer Service Officer at Naji Realties

Naji Realties is a leading hospitality and real estate company in Nigeria, dedicated to providing exceptional services and experiences that exceed our customers' expectations. With a strong presence in Abuja and Lagos, our experts are passionate about delivering top-notch solutions in property development, management, and hospitality.

If you share our values and passion for excellence, we invite you to explore career opportunities with us. At Naji Realties, we foster a culture of growth, learning, and collaboration. Be part of our dynamic team and help us shape the future of hospitality and real estate in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos Island, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a highly skilled and enthusiastic Customer Care Officer to join our hospitality team.
• As the first point of contact for our guests, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming experience, and providing efficient front desk services.

Key Responsibilities

• Greet and welcome guests, respond to their inquiries, and resolve any issues promptly
• Manage room assignments, check-in, and check-out processes
• Handle guest registrations, payments, and departures
• Maintain accurate records of guest information, room assignments, and billing
• Provide personalized support and recommendations to guests
• Coordinate with other departments to ensure seamless service delivery
• Resolve guest complaints and issues in a fair, prompt, and professional manner
• Maintain a clean and organized front desk area
• Participate in training and coaching to enhance customer service skills

Requirements

• Bachelor’s Degree in Social Sciences or equivalent required
• Must reside in Lagos Islandpreferably around Lekki
• Minimum of 2 years of customer service experience or Front desk experiencein a hospitality industry
• Excellent communication, listening, and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong patience, empathy, and understanding
• Proficiency in computer software and technology
• Ability to work varying shifts, including evenings and weekends

Application Closing Date
20th September, 2024.