Customer Service Officer at Coastal Specialist Clinic

Coastal Specialist Clinic is a mother-and-child hospital that focuses on pregnancy, childbirth, and everything in between. We started providing services in 2011. Additionally, we are committed to upholding high standards through great work ethics, continual improvement, and superior customer service. We are currently located in Warri, Delta State, Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Warri, Delta
Employment Type: Full-time

Job Summary

• The Customer Service Officer will be responsible for building a strong health information Centre that will ensure prompt service to patients, and also ensure timely, accurate and complete documentation of all patient records as well as their protection and confidentiality in compliance with regulatory and statutory requirements, professional standards and best practice

Job Qualifications

• Minimum academic qualification of OND in Management / Administration or Public Relations
• 1-2 years relevant work experience in a similar role.
• Knowledge of the Microsoft Office package.
• Experience in providing customer service support
• Proficiency in English
• Strong client-facing and communication skills
• Possess a high degree of accuracy and attention to detail.

Key Result Areas (KRA)
The key result areas of this role are:

• Greeting customers in a friendly, and professional manner using the suggested script.
• Answering telephone, e-mail and physical inquiries in a timely and friendly manner.
• Assist patients with filling out patient history forms, consent forms and payment contract forms
• Deferring queries to your line manager if you are unable to answer them.
• Sending patient’s data to nurses for vital signs
• Giving directions to patients, patient’s relatives, vendors etc.
• Inform patients about delays or wait times
• Update and verify patient information at every visit
• Scheduling patient appointments and making reminder calls to patients.
• Updating of patient files before posting
• Identity check of patients
• Sending of daily report of activities carried out to line manager.

Application Closing Date
30th September, 2024.