Trade Client Service Analyst at Citibank Nigeria Limited (CNL)

Citibank Nigeria Limited (CNL) was incorporated in Nigeria on May 2, 1984 and the oldest international bank in the country. It provides a wide range of financial products and services to corporate and commercial customers, financial institutions and public sector organizations. It offers deposit and loan products, global transaction services, cash management, sales and trading, corporate finance and investment banking products.

We are recruiting to fill the position below:

Job Title: Trade Client Service Analyst

Job Req ID: 24783782
Location: Lagos
Employment type: Full time
Job type: On-Site/Resident
Job Family: Cash Management
Job Family Group: Operations - Transaction Services

Description

• The Trade Client Service Analyst is a specialist in Trade Products who works one-on-one with clients to identify their business needs and assist them with their day-to-day Trade transactions.
• The Trade Client Service Analyst will also take end-to-end ownership of the Trade Transactions for their clients, inclusive but not limited to inquiries, investigations, quality and timeliness of service.
• This is to ensure the provision of the best-in-class Customer Service experience to our clients.

Responsibilities

• Collaborate with internal teams as the processing teams to facilitate processing of trade transactions
• Attending to Customer calls/emails for handling/responding to Customer Queries; resolving exceptions raised by operations team.
• Participates in Monthly in- Country Service meetings.
• Tracking & monitoring of priority transactions to ensure transactions are processed within specified TAT
• Monitor exception to client transactions, informing the client, follow-up for resolution and liaising with operations to complete processing.
• Following up with different stakeholders i.e. the Offshore Banks, Business/Coverage teams, Products Team, Risk Units and the Clients, for timely resolution of pending transactions.
• Provide transaction-based guidance to the client for operational and other requirements
• Attend to queries and inquiries from the client and providing them timely update on transaction status
• Escalating any challenges/delays in processing to Branch, Relationship and Product Teams
• Proactively calling customers to obtain feedback on a regular basis
• Proactive periodic Report rendition to all trade clients (Weekly/Monthly)
• Staying on top on Industry trends and regulatory policy changes that impact the trade clients.

Qualifications

• Candidates should possess a Bachelor's / University Degree or equivalent experience
• Relevant experience
• Demonstrated experience with cash management processing and transaction services.

Application Closing Date
Not Specified.