Head Waitress at Red Silk Restaurant - Venmac Resources Limited

Venmac Resources Limited - Our client, Red Silk Restaurant, is recruiting to fill the position below:

Job Title: Head Waitress

Location: Kaduna
Employment Type: Full time
Reports Directly to: Restaurant manager / supervisor

Main Function

• To ensure that all guests are served to the hotel standard in the Restaurant / Bar / Lounge areas.
• To Display the highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas. 

Responsibilities

• Greet guests and presents them with the menu.
• Inform guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guests and also try to upsell.
• Take food and beverage orders from the guest on the order-taking pads or the handheld Point of sale ( POS) system.
• Performing basic cleaning tasks as needed or directed by the supervisor. 
• Filling in for absent staff as needed
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. E.g.: No Garlic, less spicy, etc, Without the egg, etc.
• Communicate to the guest and assist with their queries.
• Coordinate with the bus person, kitchen staff, and bar staff to ensure smooth operation and guest satisfaction.
• Serve food and beverages to the guest as per the course of order.
• Observe guests and ensure their satisfaction with the food and service.
• Promptly respond to guests with any additional requests.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, and refilling glasses. 
• Prepare mixed drinks for service to your customer’s table. 
• Properly open and pour wine at the tableside. 
• Adhere to grooming and appearance standards consistently. 
• Understands and can communicate products and services available at the hotel.
• Must have some familiarity with basic cooking skills.
• Assist bus persons with stocking and maintaining the restaurant’s par stock levels and side station.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Close the shift on the POS terminal.
• Any other assigned responsibility by the management.

Qualifications

• Candidates should possess an SSCE / OND qualification with 3 - 6 years relevant work experience.

Application Closing Date
6th October, 2024.