Customer Support Representative (Chinese Speaking) at LemFi (Formerly Lemonade Finance) - Remote

LemFi (YC S21, Series A) is a financial technology company reshaping how the diaspora community in North America, Europe and the United Kingdom move their money globally. We build products and services that allow our customers to send, receive, manage and do more with their money in one app. We are 1 Million Customers and more strong, come join us to help build the future of financial services for immigrants across the globe

We are recruiting to fill the position below:

Job Title: Customer Support Representative (Chinese Speaking)

Location: Lagos - Remote (any location)
Job type: Full-time
Department: Customer Support

Job Description

• We are looking for an energetic and dedicated Chinese-speaking Customer Support Representative who has a passion for delivering world-class service to customers.
• If you are interested in joining a fast-paced dynamic team, you will be the first point of contact for customers who want to get the most out of their service.
• This is a full-time position. Team members must be available to work (40 hours per week) on a 24-hour rotational work schedule with varying 9-hour shifts from Mondays to Sundays. This does not exclude weekends and holidays.

Responsibilities
You will:

• Assist and troubleshoot with customers via email while maintaining the highest level of courtesy and professionalism.
• Escalate positive outcomes and issues to the team using appropriate channels and be able to work on multiple platforms at once.
• Interact with other team members to improve service quality
• Attend weekly meetings and participate actively to ensure feedback on customer experience is implemented effectively.
• Proactively spot different patterns that affect customers' experience and suggest possible changes to carry out.

Qualifications

• Fluency in reading and speaking Chinese language.
• Tertiary education in marketing, communications, business management, or a related field is preferred.
• 1+ years of professional experience working as a customer service specialist, or a similar customer support role.
• Preferred experience working in Fintech or Financial Services
• Experience using Google Apps for business, and CRM software
• Exceptional interpersonal skills, problem-solving skills, communication and collaboration skills.
• Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.

Application Closing Date
Not Specified.