Receptionist / Concierge at Summit Hotel and Apartment

Summit Hotel and Apartment is recruiting to fill the position below:

Job Title: Receptionist / Concierge

Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a professional and customer-oriented Receptionist/Concierge to join our team.
• The successful candidate will be responsible for delivering excellent guest services, managing front desk operations, and ensuring a welcoming atmosphere in our hotel and apartment complex.
• You will act as the first point of contact for guests, addressing their needs, offering assistance, and providing valuable information about our facilities and local attractions.

Key Responsibilities

• Guest Services: Greet and welcome guests in a friendly and professional manner. Address guest inquiries, provide directions, and assist with bookings, check-ins, and check-outs.
• Front Desk Operations: Manage daily front desk tasks, including handling phone calls, emails, and guest reservations. Maintain accurate guest records and ensure timely communication with all departments.
• Customer Assistance: Provide information on the hotel/apartment amenities, services, and local attractions. Offer recommendations for dining, entertainment, and transportation.
• Booking and Reservations: Assist guests with room reservations and ensure all details are accurately recorded in the system. Handle modifications, cancellations, and special requests.
• Problem Resolution: Respond promptly to guest complaints and issues, ensuring they are resolved efficiently and with a positive outcome.
• Security and Safety: Ensure that all guests are properly identified during check-in and maintain guest confidentiality. Monitor guest entry and exit and report any suspicious activities.
• Concierge Services: Arrange transportation, make restaurant reservations, book tickets for events, and coordinate any special requests from guests.
• Administrative Support: Assist with basic administrative duties such as filing, managing schedules, and handling payments.

Qualifications

• BSc or HND Degree in Hospitality or related field is a plus.
• Previous experience as a receptionist, concierge, or customer service role, preferably in a hotel or apartment setting.
• Proficiency in Microsoft Office and hotel management software
• Excellent verbal and written communication skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Strong problem-solving and conflict resolution skills.
• Professional appearance and demeanor.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Skills:

• Strong interpersonal skills and a passion for hospitality.
• Ability to build rapport with guests and ensure they have a pleasant experience.
• High attention to detail and organizational abilities.
• Fluency in English (additional languages are a plus).

Benefits

• Competitive salary.
• Health and wellness benefits.
• Accommodation.

Application Closing Date
Not Specified.