Head of Operations (Micro-Finance Bank) at Dove Consulting

At Dove Consulting, we are a leading consulting firm specializing in Human Resource services in Nigeria. With years of experience across various industries, we offer innovative and customized HR solutions tailored to meet the unique needs of businesses, whether large or small. Our mission is to empower organizations by optimizing their workforce management and enhancing overall business performance.

We are recruiting to fill the position below:

Job Title: Head of Operations (Micro-Finance Bank)

Location: Benin City, Edo
Employment Type: Full-time

Job Description

• To drive appreciation of customers and prompt attendance to their needs courteously.
• To ensure prompt opening of new accounts, ensure accurate record keeping for deposits and withdrawals.
• To ensure that teller and vault activities and movement of cash from and to the bank is well co-coordinated and accurately recorded and that surplus cash is invested to earn competitive returns.
• Responsible for COT tracking, treasury and cheque clearing functions.

Responsibilities
Leadership Responsibility:

• Lead and motivate team to deliver departmental objectives
• Agree objectives for team members and track their achievements
• Co-ordinate functional performance management process.

Front and Back Offices Operations:

• Authorize account opening and closure
• Coordinate customer care unit to achieve target turn around time
• Authorize cash transactions
• Authorize all cheque withdrawals.
• Authorize all entries posted at the back-office
• Liaise with other banks
• Ensure adherence to insured cash holding limits
• Ensure daily balancing of teller accounts
• Authorize cash replenishment to tellers
• Custodian of the, cheque books and vouchers
• Custodian of operational policies
• Effectively manage relationships with correspondence banks
• Ensure accurate data capture of transactions
• Supervise draft processing, cashiering and vault management.

Deposit and Account Opening:

• Deliver deposit and account opening targets.

Business Performance Management:

• Manage the bank’s operational performance to deliver set targets on customer turnaround, COT income, transactions error rate and functional budget performance
• Co-ordinate effective teamwork amongst team
• Enforce corporate value for operations team
• Ensure the delivery of functional performance promise
• Ensure the full and prompt implementation of internal and external audit recommendations.

Others

• Conversant with the key drivers of the financial system
• Honesty, transparency and integrity
• Strong leadership skills and good interpersonal and communication skills
• Emotional energy and drive coupled with ability to work independently and handle complex business problems
• Able to deliver stretching targets
• Must have used a standard banking software and must be proficient in the use of Microsoft office tools.

Salary
150,000 - N300,000 monthly.

Application Closing Date
30th September, 2024.