Digital Banking Officer at Good Neighbours Microfinance Bank

Good Neighbours Microfinance Bank is Licensed by the Central Bank of Nigeria to render financial services to Nigerians in accordance with the CBN policy. Good Neighbours MFB has tirelessly set the pace for other Microfinance Institutions through distinguished service quality, product functionality and exceptional customer service.

We are recruiting to fill the position below:

Job Title: Digital Banking Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Monitor competition and keep abreast of the channel service developments.
• Design and implement strategies to drive revenue on all channels.
• Support the implementation of new projects and change requests related to digital banking services.
• Collaborate with cross-functional teams to develop effective campaigns and improve existing services.
• Identify and pursue new business opportunities for the bank's digital banking products, including partnerships.
• Develop and implement a customer acquisition strategy that supports the bank's growth targets.
• Create and execute campaigns across various digital channels to drive customer acquisition, using data to measure effectiveness and optimize campaigns.
• Develop operating procedures for digital banking operations.
• Monitor, report on key metrics and performance indicators for customer acquisition initiatives, and use data to inform decision-making and optimize performance.
• Limit and reduce risk exposures by monitoring digital transactions and customer activities for potential fraud or security breaches.
• Maintain a good working relationship with internal and external customers to enable improved service levels and deliverables.
• Compliance, awareness and understanding of the regulatory framework, requirements related to data protection, AML, electronic payments etc.
• Ensure the provision of ongoing training and development to all employees.
• Carry out any other task as required by the management.

Job Requirements / Skills

• Bachelor’s Degree in Banking & Finance, Computer Science or related field.
• Minimum of 3 years experience in digital banking in a reputable financial institution.
• Certification in Digital Banking, Cybersecurity would be an added advantage.
• Familiarity with Core banking software and digital banking platform.
• Excellent IT & Data Analysis Skills.
• Knowledge of Financial Regulations.
• A team player, customer-centric and problem-solving skills.

Salary
N250,000 - N300,000 monthly.

Application Closing Date
17th October, 2024.