Eatery Manager at Honour Flow Group of Companies (HFGC)

HFGC is a group of companies, with several subsidiaries and varieties of products available to customers. These subsidiaries include: a huge warehouse where codiment, eateries, bakery, water factory, juice, ice block, gas station, filling station, and a microfinance bank. We deliver our products across the Nigeria, timely.

We are recruiting to fill the position below:

Job Title: Eatery Manager

Location: Sapele / Warri - Delta
Employment Type: Full-time

Job Description

• Coordinate daily Front of the House and Back of the House eatery operations
• Deliver superior service and maximize customer satisfaction
• Oversee all aspects of daily operations, including food production, service delivery, and inventory management.
• Lead, mentor, and manage department heads and staff across all functions.
• Ensure compliance with company policies, safety regulations, and industry standards
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback as well to the Human resource department, to improve productivity
• Ensure proper staffing levels, staff training, and employee engagement to maintain high performance and morale. Train new and current employees on proper customer service practices
• Conduct regular performance reviews and set individual goals aligned with company objectives.
• Manage the eatery’s financial performance, including budgeting, forecasting, cost control, and profit maximization.
• Oversee inventory control to ensure proper stock levels and minimize waste.
• Work closely with suppliers and procurement to ensure timely deliveries and negotiate cost-effective deals.
• Ensure quality standards for all ingredients and products used in the eatery.
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage eatery’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Appraising staff performance and disciplining or retraining employees to correct poor performance
• Promote the brand in the local community through word-of-mouth and eatery events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Implement policies and protocols that will maintain future eatery operations.

Requirements and Skills

• B.Sc Degree / HND in Business Administration; hospitality management/ any related course or culinary schooling is a plus
• Proven work 5- 6 years’ experience as a Restaurant/ Eatery Manager, Restaurant General Manager, Hospitality manager or similar role
• Proven customer service as well as leadership experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant/ Eatery management software, like OpenTable and PeachWorks is plus
• Strong leadership, motivational and people skills
• Acute financial management skills.

Application Closing Date
31st October, 2024.