Head of Operations at a Quick Service Restaurant - The People Practice

The People Practice - Our client, one of the leading brands in the Quick Service Restaurant Industry in Nigeria, is recruiting to fill the position below:

Job Title: Head of Operations

Location: Lagos
Employment Type: Full-time

Job Summary

• As a Head of Operations, you will be responsible for leading and directing the operational activities of the organization, including production, logistics, supply chain, quality control, and customer service.
• Your role involves developing strategies, implementing policies, and optimizing processes to enhance productivity, profitability, and customer satisfaction.

Responsibilities

• Develop and implement operational strategies, policies, and procedures to streamline processes, improve efficiency, and achieve business objectives.
• Provide leadership and direction to outlet managers and executive, ensuring alignment with organizational goals and priorities.
• Oversee day-to-day operations, including production planning, inventory management, procurement, and distribution, to meet customer demand and delivery targets.
• Monitor key performance indicators (KPIs), metrics, and operational benchmarks to assess performance, identify areas for improvement, and drive operational excellence.
• Lead cross-functional teams to develop and implement process improvements, cost-saving initiatives, and quality enhancement programs.
• Collaborate with sales, marketing, and finance teams to forecast demand, plan production schedules, and manage resources effectively.
• Ensure compliance with regulatory requirements, industry standards, and safety regulations in all operational activities.
• Identify risks, vulnerabilities, and opportunities in operational processes and develop strategies to mitigate risks and capitalize on opportunities.
• Foster a culture of continuous improvement, innovation, and accountability within the operations team, encouraging feedback and collaboration.
• Develop and manage budgets, financial forecasts, and cost-control measures to optimize resource allocation and maximize profitability.
• Build and maintain relationships with suppliers, vendors, and service providers to negotiate contracts, resolve issues, and ensure timely delivery of goods and services.
• Lead change management initiatives and organizational transformation efforts to adapt to evolving market conditions and business needs.
• Provide regular reports, updates, and presentations to senior management and stakeholders on operational performance, initiatives, and achievements.
• Mentor, coach, and develop team members, providing guidance, support, and opportunities for professional growth and advancement.
• Represent the organization in external forums, industry events, and business partnerships, promoting the company's reputation and interests.

Qualifications

• Minimum Bachelor's degree in business administration, Operations Management, Hospitality Management, or related field; master's degree will be an added advantage.
• Minimum of 4-6 years of experience in related field.
• Proven experience in operations management, with a track record of success in leading operational functions in a complex organization.
• Strong understanding of business operations, supply chain management, and manufacturing processes.

Must have Skills:

• Excellent leadership and management skills, with the ability to inspire and motivate teams to achieve performance goals.
• Strategic thinking and problem-solving abilities, with a focus on driving innovation and continuous improvement.
• Analytical mindset and data-driven decision-making skills, with proficiency in analysing and interpreting operational metrics and performance indicators.
• Effective communication and interpersonal skills, with the ability to collaborate and influence cross-functional teams and stakeholders.
• Results-oriented mindset, with a focus on delivering measurable outcomes and driving operational efficiency.
• Knowledge of relevant regulations, compliance standards, and industry best practices in operations management.
• Adaptability and resilience to thrive in a dynamic, fast-paced environment and manage competing priorities effectively.

Application Closing Date
22nd November, 2024.