Telesales Executive at Rosabon Financial Services (RFS) Limited

Rosabon Financial Services (RFS) Limited is an Award winning Rosabon Financial Services is a member of the Concept Group is licensed by the Central Bank of Nigeria, CBN on April 22, 1993 and being a long standing member of the Equipment Leasing Association of Nigeria (ELAN), the organization has evolved into Nigeria’s leading Non-Banking Financial Intermediary and Equipment Leasing firm focused on niche and general markets.

We are recruiting to fill the position below:

Job Title: Telesales Executive

Location: Yaba, Lagos
Employment Type: Full-time

Job Summary

• The specific objective of the telesales is to sell products and services over digital channels particularly phone, emails, SMS and social media chats.
• This means the ideal candidate must be an excellent communicator and have superior people skills.
• They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts which lead to converting potential leads into actual transactions.
• The goal is to help the company grow by bringing in customers and developing business.

Duties & Responsibilities

• Converting customer inquiries into sales opportunities, minimum of 50 transactions monthly.
• Providing market research through outbound calling
• Surveying customer satisfaction
• Generating additional transactions outside assigned leads to meet sales targets
• Contacting potential and existing customers to inform them about a product or service using scripts
• Answering questions about products or the company
• Asking questions to understand customer requirements, sending applicable documents and requirements
• Exploring and adopting strategies to contact customers particularly RNR bucket and curate responses and feedback
• Producing reports and making recommendations to the team lead to be used as guidance in decision- making pertaining to the strategy for lead engagement and consummation
• Providing brand recognition by leaving leads with an excellent impression of a company through effective customer relations, empathy and effective communication skills
• Converting difficult leads into customers
• Cutting costs per sales while increasing conversion rates by reducing contact expenses and effectively utilizing conversation minutes per lead
• Generating investment/savings leads to meet sales target in wealth management portfolio
• Any other tasks assigned by your supervisor

Key Performance Indicators:

• Minimum conversion count of 50 transactions monthly.
• Average first contact time of 1hour
• Channel utilization to maximize customer response.
• Successful outreach recorded via calls, email, chats and SMS blasts.
• Customer satisfaction scores or Net Promoter Score (NPS) related to lead engagement.
• Customer retention rate of 60%
• Generation of investment/savings account to meet monthly target

Qualifications / Requirements

• Bachelor's Degree, HND or equivalent in any field of study.
• Experience in contact center or customer service role with ability to make minimum of 100 calls daily
• Proven track record of successfully meeting sales quota
• Previous experience in financial services particularly with a record in fund mobilization.

What to expect in the hiring Process:

• A preliminary phone call with the recruiter
• A reasoning and a personality assessment
• A technical interview session with a HR representative and the hiring manager.

Application Closing Date
21st October, 2024.