Waiters and Waitresses at Top tummy Top Belle Ventures

Top tummy Top Belle is a Human Resource Management company that recruits great talents for business in different sectors.

We are recruiting to fill the position below:

Job Title: Waiters and Waitresses

Location: Sangotedo, Ajah, Lagos
Employment Type: Full-time

Job Description

• Waiters and Waitresses in a lounge are responsible for delivering excellent customer service by taking orders, serving food and beverages, and ensuring guests have an enjoyable experience.
• They must maintain an upbeat and professional attitude while handling multiple tasks in a fast-paced environment.

Responsibilities
Customer Service:

• Greet guests warmly upon arrival, guide them to their seats, and introduce them to the lounge's offerings.
• Present menus and make recommendations on drinks, appetizers, and main dishes based on guest preferences.
• Answer questions regarding the menu, ingredients, or dietary restrictions with accuracy and professionalism.
• Provide attentive service throughout the guest’s visit, ensuring drinks and food are served in a timely manner.

Order Taking & Serving:

• Accurately take food and drink orders using the lounge’s point-of-sale system.
• Relay orders to the kitchen and bar staff and ensure they are prepared to the guests' specifications.
• Serve orders promptly, ensuring the correct dishes and drinks are delivered to the right guests.
• Check with guests periodically to ensure they are satisfied with their meals and service.

Beverage Service:

• Be knowledgeable about the lounge’s drink offerings, including cocktails, wines, spirits, and non-alcoholic beverages.
• Prepare simple cocktails and drinks if required, or communicate orders to the bar.
• Ensure drinks are served at the correct temperature and in appropriate glassware.

Table Maintenance:

• Ensure tables are clean, properly set up, and ready for guests.
• Clear tables and remove dirty dishes, glassware, and utensils in a timely manner.
• Reset tables with clean linens, silverware, and glassware after guests leave.

Upselling & Promotions:

• Inform guests of any daily specials, promotions, or new menu items.
• Upsell food and drink items by suggesting pairings or premium choices.

Payment Processing:

• Present the bill to guests and handle payment transactions (cash, credit cards, or mobile payments).
• Accurately process and settle bills, providing guests with change or receipts as needed.
• Follow lounge policies on handling cash and credit cards, ensuring transactions are error-free.

Guest Relations:

• Handle guest complaints or special requests with professionalism and ensure a resolution that enhances their experience.
• Communicate any issues or concerns to the Lounge Manager for further assistance when necessary.

Health & Safety Compliance:

• Follow all health, safety, and sanitation guidelines, ensuring compliance with food handling regulations.
• Maintain cleanliness of workstations, dining areas, and restrooms.
• Ensure that glassware, cutlery, and dishes are clean and polished before use.

Team Collaboration:

• Collaborate effectively with other staff, including bartenders, kitchen staff, and management, to ensure seamless service.
• Assist other team members as needed during peak hours to maintain efficiency.

Qualifications

• Proven experience as a waiter/waitress or in a similar role in hospitality, preferably in a lounge or bar.
• Excellent communication and interpersonal skills, with a focus on delivering outstanding customer service.
• Ability to multitask, work in a fast-paced environment, and remain calm under pressure.
• Knowledge of the menu, drinks, and food preparation techniques.
• Basic math skills for handling transactions and calculating bills.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• A professional, well-groomed appearance with a focus on personal hygiene.
• Physical stamina to stand and walk for long periods, as well as carry trays of food and beverages.
• High school diploma or equivalent.
• Previous experience in a lounge, bar, restaurant, or hospitality setting is preferred.
• Knowledge of food safety and beverage handling practices is an advantage

Working Conditions:

• Full-time or part-time; typically involves evening, weekend, and holiday shifts.
• Fast-paced environment with prolonged periods of standing, walking, and carrying trays.

Application Closing Date
30th October, 2024.