Manager: Business Support - RAN at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.

A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.

We are recruiting to fill the position of:

Job Title: Manager: Business Support - RAN

Location: Lagos

Job Purpose

• The main activities of the RAN Business Support Function will be to support Airtel RAN customer complains quick resolutions and improve revenue.
• Support in design, monitoring, troubleshooting, wireless networking, configuration, routing, and load balancers. Strong ability to lead a RAN team, communicate with all levels of the organization, and anticipate potential problems, and solutions for potential and occurring issues, is required. This is a fast pace environment that require quick thinking, and rapid solutions.

Key Accountabilities
RAN Implementation & Support:

• Maintains and implement RAN “BSC/RNC/Node B/RBS” environment by providing onsite hardware and software system support; identifying system improvements; upgrading, installing, and configuring systems; monitoring system performance.
• Support to reach quality performance of RAN equipment in Airtel network
• Support daily business operations performed by RAN Engineers during the resolution of critical matters.

RAN Planning & Optimization:

• Coordinates with Planning, Optimization and Performance section for all required configuration changes.
• Ensure the availability of RAN network of Airtel
• Handling of emergencies outages in RAN domain “BSC/RNC/NodeB/RBS”
• RAN “BSC/RNC/NodeB/RBS” recovery from major failure.

Network Operations:

• Manage all network operation and maintenance tasks related RAN for Airtel Network.
• Organize the activities with other stakeholders in order to meet Airtel’s requirements.
• Implementation of urgent network changes to meet network KPIs and improve revenue.
• To implement effective monitoring procedures
• Daily routine maintenance and performance on the network
• Supporting field engineers in troubleshooting daily Node-B and RBS faults when required.

Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills:

• B.Sc or MS in Electrical Engineering, Electronics Engineering, Telecommunications.

Relevant Experience

• A minimum of 8 years work experience in the Telecoms environment
• Product knowledge within the indicated solution area
• Knowledge about Ericsson business processes and organization.
• Good knowledge about RAN design and dimensioning.
• Good Knowledge on IP Networking and design
• Good Knowledge on network evolution and standards bodies 3GPP, ITU.
• Must have good and strong telecommunications radio knowledge in RAN domain

Other Requirements

• Strong problem solving and decision making skills
• Ability to draw conclusions from complex technical data
• Excellent product/services knowledge within the area of responsibility (including working knowledge)
• Knowledge about our competitor’s product/services within the area of responsibility
• Very good computer literacy
• Strong analytical capabilities and troubleshooting
• Strong customer orientation
• Ability to command the attention and respect of senior personnel in the customer
• Good Ericsson organization knowledge
• Customer knowledge about internal as well as external customers and awareness of their situation and needs.
• General Process knowledge - to be familiar with Ericsson’s processes and procedures and to have the knowledge of processes outside the own field of expertise.
• Business knowledge - to have knowledge in business and financial awareness to ensure understanding of the implications of revenues.

Application Closing Date
28th August, 2015.

How to Apply
Interested and qualified candidates should:
Click here to apply online