Customer Care Officers at FINCA Nigeria

FINCA is a leading international Microfinance Institution offering financial services and products to small scale businesses that have been turned down by traditional banks, so that these businesses can start, grow, and diversify with resulting increases in family income, nutrition, employment and well-being.

We are recruiting to fill the below position:

Job Title: Customer Care Officer

Location: Owerri, Imo State

Job Description

• Customer Care Officers reports to the Banking Services Supervisor at the branch level and are responsible for ensuring a quality customer experience, receiving and opening accounts for clients into the banking hall and implementing the front office administrative activities

Essential Duties

• Provide excellent customer service to all current and prospective client, even among peak hours
• Cross-sell products and services to current and prospective clients in the branch and during marketing sales drives
• Provide product and account information to clients
• Identify and escalate service improvement opportunities through client interaction and feedback and ensure successful resolution of customer requests or concerns
• Recommend prospective clients to AROs and Savings Representatives for initial processing
• Ensure timely, compliant and customer-friendly account-opening and contract signing processes and assist clients with documentation as needed; provide support on account opening in the branch and in the field

Qualifications and Experience

• HND or B.Sc level of education
• Minimum 3 years of experience, preferably in banking or retail services
• Basic mathematics, business acumen and analytical skills
• Proficiency in Computer Applications Excel /Microsoft Office and data entry skills
• Fluency in English required, Igbo or other local language skills strongly desirable.

Candidate Profile:

• Oriented towards high-quality and friendly customer-service standards
• Ability to anticipate, understand and respond to customer needs and an effectively communicate benefits of FINCA’s products and services
• Willingness to relocate to Owerri, Nigeria
• Highly attentive to detail with excellent organizational and documentation skills
• Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision. In particular, must demonstrate a commitment to transparency and integrity
• Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work

Application Closing Date
28th August, 2015.

Method of Application
Interested and qualified candidate should:
Click here to apply online

Note:

• For consideration of your application, CV's must be in Word or PDF format and a maximum of 3 pages.
• The candidate will bear any cost for travel and accommodation if called for testing or interviews.
• Any relocation cost will be borne by the new hire.