CAO Customer Service Officers at Adexen Recruitment Agency

Posted on Mon 17th Aug, 2015 - hotnigerianjobs.com --- (0 comments)

Adexen Recruitment Agency - Our client, a global enterprise with core competencies in the fields of healthcare, agriculture and high-tech polymer materials.

We are recruiting to fill the position of:

Job Title: CAO-Customer Service Officer

Job reference n°: 950
Location: Nigeria
Industry: Trade

Job Description

Coordinate 36 months rolling forecast delivery plan with customers, seeking to continuously improve forecast accuracy
Manage the relationship with the key accounts logistics and purchasing teams
Closely cooperate with product supply to ensure proper demand planning is in place and to ensure products are delivered within agreed terms
Contributes to the achievement of the overall annual business sales objectives by ensuring all customer needs are being met
Monitor product shipments to customers and respect of delivery terms
Act as first contact for customers for incoming demands as well as proactive communication for all shipment related matters
Escalate to CAO and sales managers delivery and forecast related issues, answering customer complaints and proposing solutions in partnership with CAO Head
Elaborate and monitor specific process KPIs and identify and propose process improvement measures
Monitor product availability and manages safety stock levels
Open and maintain customer accounts
Monitor specific legislation development impacting our product distribution
Monitor credit and track payments by distributors in partnership with finance organizations
Assist the head of CAO with project related activities

Requirements

Strong customer focused communication skills
Strong planning and organizational skills
Good mastery of English and French
Excellent analytical skills
BA or equivalent degree and 3 to 5 years of work experience, preferably in international logistics
Basic knowledge of SAP and APO tool
Advanced knowledge of MS Excel and MS Access
Knowledge of statistical methods
Basic negotiation skills
Ability to operate in complex environments with multiple contacts

Remuneration
Attractive Package

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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