Officer, Contact Centre at Stanbic IBTC Pension Managers Limited

Stanbic IBTC Pension Managers Limited is a licensed Pension Fund Administrator (PFA) set up with the primary objective of delivering quality pension fund administration and management services to both private and public sector employees covered by the Pension Reform Act 2014. Incorporated on 19 May 2004, we are a subsidiary of Stanbic IBTC Holdings PLC (a member of the Standard Bank Group) and we enjoy a rich heritage derived from the Group’s extensive and proven track record in money management and long-held values of protection and enhancement of customers’ wealth.

We are recruiting to fill the position below:

Job Title: Officer, Contact Centre

Job Ref ID: 80380809
Location: Lagos
Job Type: Full-time
Business Segment: Insurance & Asset Management

Job Description

• The Contact Center Officer is responsible for ensuring that the needs of clients who call into the center, both existing and prospective are adequately satisfied.
• The Contact Center officer is responsible for interpreting and articulating (communicating) the Company’s policies, products, and services in conjunction with the Company’s executive management, and carrying out these functions on a day to day basis.
• The Contact Center officer acts as an interface between members of the public and the Company.
• The Contact Center Agent is the platform through which information is received and passed from the public to the Company.

Qualifications and Experience

• Minimum of B.Sc in Arts or Social Science
• Minimum of two (2) Nigerian Languages (Languages must be stated in cv)
• Minimum of 2 years post nysc work experience

Technical Competencies:

• Query Resolution
• Active Listening
• Strategic Planning and Reporting

Behavioral Competencies:

• Upholding Standards
• Resolving conflict
• Generating Ideas
• Completing Tasks

Application Closing Date
Not Specified.