Head of Operations at Synapse Services Limited

Synapse Services is the largest provider of Mental Healthcare Services in West Africa. We provide patient-centered care in a calm, serene environment with a robust mixture of locally and internationally trained professionals.

We are recruiting to fill the position below:

Job Title: Head of Operations

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• We are looking for a Senior Operations Officer to oversee the management and maintenance of its facilities and equipment.
• S/he would be responsible for multiple facilities.

Job Responsibilities

• Day-to-day delivery of all facilities operations working with the locality admin and central office.
• Keep a database of equipment detailing Purchase Info, Specifications, Warranty, and manuals.
• Ensure equipment (Vehicles, Inverters, Air conditioners, Generators etc.) work optimally.
• Be actively involved in the procurement, repair and maintenance process:
• Source for technicians/engineers/vendors/3rd Party service providers,
• Obtain multiple quotes/invoices/bids, compare, and negotiate
• Initiate requests for approval,
• Inspect the supply/repairs and ensure the delivery note/work completion form is filled and properly filed.
• Assist the organization in keeping operations costs in check.
• Make requisitions for Office Supplies, Store Items, and Food Items and ensure stock controls are in place.

Facility Management:

• Work with Security Guards, Cleaners, Drivers and other operational staff to ensure service runs smoothly.
• Ensure the facility and its environs are kept clean and tidy; overgrown shrubs and grass are trimmed using lawnmowers and hedge trimmers.
• Inspect the Facilities (Building, Equipment, Furniture & Fittings) regularly, identify issues if any and perform minor on-site repairs.
• Manage relationships with Artisans, Vendors, Contractors and all service providers.
• Provide day-to-day operational assistance to departments and employees with concerns and or complaints.
• Ensure there’s a coordinated system for staff to document all operational requests/complaints affecting service delivery using the Complaints Book.

Maintenance:

• Implement the maintenance schedule to ensure the periodic maintenance/servicing of all facility equipment and update the routine maintenance log as needed.
• Coordinate and oversee Installation, Repair and maintenance activities and ensure that work is completed on schedule and in line with work orders.
• Be handy and possess demonstrated competency in one or more of the following:
• Basic electrical fault finding and repair
• Plumbing repair and installation
• Air Conditioning Servicing and elementary fault finding

Other:

• Maintain accurate Records, regularly update Logs and prepare relevant Weekly/Monthly Reports.
• Be in charge of making subscriptions/renewals (Internet, Cable TV (DSTV), Water, etc.)
• Represent the organization in neighbourhood groups and tenancy meetings.
• Ensure the facility is fully compliant with legal, health and safety requirements and regulations and best practices.
• Undertake other duties as required.

Requirements

• National Diploma / HND in Engineering, Project Management or any related discipline
• Certifications in HSE or Procurement and Supply Management are desired
• Minimum of 3 years experience working in a similar role preferably in a healthcare sector
• Proactive, Willingness and ability to learn
• Computer literacy
• Excellent communication skills
• A valid driver's license and the willingness to travel
• Ability to work under pressure and handle multiple projects simultaneously
• Must have availability to work weekends and off-hours
• Must be able to lift heavy objects
• Reliably commute or planning to relocate to Abuja before starting work (Required).

Salary
N200,000 Monthly.

Application Closing Date
16th November, 2024.