Receptionist at James Court Hotel & Luxury Apartments - Talent Place Consulting

Talent Place Consulting - Our client, James Court Hotel & Luxury Apartments is a premier destination for luxury accommodations and exceptional service. We pride ourselves on creating memorable experiences for our guests in both our hotel and luxury apartment offerings. Our commitment to excellence is reflected in every aspect of our operations, and we are looking for a dedicated receptionist to be the first point of contact for our valued guests.

They are recruiting to fill the position below:

Job Title: Receptionist

Location: All candidates are to reside within the Lekki Axis, Lagos
Employment Type: Full-time

Position Overview

• We are seeking an enthusiastic and professional Receptionist to manage front desk operations at our hotel and luxury apartments. The ideal candidate will possess outstanding customer service skills, a warm demeanor, and the ability to multitask effectively in a fast-paced environment.
• This role is essential in ensuring that each guest receives a welcoming experience from check-in to check-out.

Key Responsibilities

• Greet guests upon arrival with a friendly and professional attitude.
• Manage check-in and check-out procedures efficiently.
• Handle reservations, cancellations, and modifications using hotel management software.
• Answer phone calls and respond to guest inquiries promptly.
• Provide information about hotel amenities, local attractions, and services.
• Process payments accurately and maintain guest records confidentially.
• Address guest complaints or concerns with professionalism, escalating issues when necessary.
• Collaborate with housekeeping and maintenance teams to ensure room readiness.
• Assist with administrative tasks as needed, including inventory management and event coordination.

Qualifications

• High School Diploma or equivalent; additional education in hospitality management is a plus.
• Proven experience as a receptionist or in customer service roles within the hospitality industry preferred.
• Proficient in using hotel management software (e.g., Opera, Maestro) and Microsoft Office Suite.
• Excellent communication skills, both verbal and written.
• Strong organizational skills with attention to detail.
• Ability to work flexible hours, including weekends and holidays.
• If you are passionate about providing exceptional service and want to be part of a thriving hospitality team, we invite you to apply!

Application Closing Date
14th October, 2024.