B2B Telesales Manager at Mactay Consulting

MacTay Consulting is one of the first and leading management consulting firms in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through customized solutions that meet our clients’ needs. We have a proven track record of providing excellent services that impact our clients’ businesses.

We are recruiting to fill the position below:

Job Title: B2B Telesales Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• The Telesales Manager is responsible for leading and managing a team of Telesales Representatives to achieve sales targets and drive revenue growth.
• This role involves developing and implementing sales strategies, monitoring performance metrics, and providing coaching and training to the team.

Responsibilities

• Develop and implement sales strategies to achieve company targets and objectives.
• Manage and motivate a team of Telesales Representatives to meet individual and team sales goals.
• Monitor and evaluate telesales calls to ensure quality and adherence to company standards.
• Provide ongoing training and coaching to Telesales Representatives to improve their sales techniques and product knowledge.
• Conduct regular performance reviews and provide feedback to Telesales Representatives to enhance their performance.
• Collaborate with other departments, such as marketing and customer service, to ensure a seamless customer experience.
• Analyze sales data and trends to identify areas for improvement and develop action plans accordingly.
• Prepare and present sales reports and forecasts to senior management.
• Stay updated with industry trends and competitor activities to identify new sales opportunities.
• Build and maintain strong relationships with key clients and partners to drive business growth..

Requirements

• Proven experience as Telesales Manager.
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent communication and interpersonal skills
• Outstanding negotiation skills with the ability to resolve issues and address complaints.

Application Closing Date
11th October, 2024.