Hotel Housekeeping Supervisor at Pepe Suites

Pepe Suites is a dynamic and inclusive workplace that values innovation, teamwork, and personal growth. We foster a supportive environment where employees are encouraged to take initiative, explore new ideas, and develop their skills. With a commitment to professional development, Pepe Suites offers opportunities for learning, mentorship, and career advancement. Our team-driven culture, coupled with a focus on work-life balance, makes Pepe Suites a place where individuals can thrive both personally and professionally. Join us to be part of a vibrant community where your contributions are valued, and your career can flourish.

We are recruiting to fill the position below:

Job Title: Hotel Housekeeping Supervisor

Location: Lagos
Employment Type: Full Time

Job Description

• The Hotel Housekeeper plays a key role in maintaining the overall cleanliness and guest satisfaction of the hotel.
• This individual is responsible for cleaning guest rooms, public areas, and other assigned spaces in the hotel while adhering to the property’s high standards of cleanliness, hygiene, and guest service.

Responsibilities
Guest Room Cleaning:

• Perform daily cleaning and upkeep of guest rooms, including making beds, changing linens, vacuuming floors, dusting, and sanitizing bathrooms.
• Restock room amenities such as towels, toiletries, and supplies according to hotel standards.
• Check and replace items such as light bulbs, batteries in remotes, or damaged items.
• Ensure the overall neatness and cleanliness of the room, adhering to established protocols and guidelines.

Public Areas Maintenance:

• Clean and maintain public spaces such as lobbies, hallways, elevators, restrooms, and recreational areas.
• Polish furniture, clean windows, dust fixtures, and ensure cleanliness in all public areas.
• Keep an eye out for maintenance issues, reporting any broken items or repair needs to the maintenance team.

Laundry Services (if applicable):

• Sort and wash linens, towels, and guest laundry as per hotel laundry procedures.
• Fold and stock cleaned items in proper storage areas, ensuring adequate supplies are available for daily operations.

Guest Interaction and Satisfaction:

• Acknowledge and greet guests in a friendly and professional manner while performing housekeeping duties.
• Address guest requests and concerns promptly, working to resolve issues to ensure guest satisfaction.
• Provide additional amenities or services as requested by guests, ensuring their needs are met with a smile.

Safety and Cleanliness Standards:

• Follow all hotel safety protocols, including the proper use of cleaning chemicals, equipment, and personal protective equipment (PPE).
• Ensure that all assigned areas comply with hotel standards of cleanliness and sanitization.
• Participate in regular training on proper cleaning techniques and safety measures.

Inventory Management:

• Monitor and maintain an adequate stock of cleaning supplies, toiletries, and linens.
• Inform the housekeeping manager of any shortages or reorder needs.

Collaboration with Team Members:

• Work closely with the housekeeping team, front desk staff, and maintenance team to ensure smooth daily operations.
• Assist in deep cleaning projects, room turnovers, and special cleaning tasks as assigned by the supervisor.

Qualifications and Skills
Education:

• High school diploma or equivalent preferred.

Experience:

• Previous experience in housekeeping or custodial roles, particularly in hospitality or hotels, is an advantage but not required.

Skills:

• Strong attention to detail.
• Good time management and organizational skills.
• Ability to work independently or as part of a team.
• Excellent communication and guest service skills.

Physical Requirements:

• Ability to stand, walk, and kneel for extended periods.
• Capable of lifting or moving objects weighing up to 25 pounds.
• Ability to push heavy carts and vacuum large areas.

Work Schedule:

• The role of a Housekeeper may require working in shifts, including weekends, holidays, and overtime, depending on the hotel’s occupancy and operational needs.

Salary
N100,000 Monthly.

Application Closing Date
31st October, 2024.