Front Gate Officer at Pepe Suites

Pepe Suites is a dynamic and inclusive workplace that values innovation, teamwork, and personal growth. We foster a supportive environment where employees are encouraged to take initiative, explore new ideas, and develop their skills. With a commitment to professional development, Pepe Suites offers opportunities for learning, mentorship, and career advancement. Our team-driven culture, coupled with a focus on work-life balance, makes Pepe Suites a place where individuals can thrive both personally and professionally. Join us to be part of a vibrant community where your contributions are valued, and your career can flourish.

We are recruiting to fill the position below:

Job Title: Front Gate Officer

Location: Lagos
Employment Type: Full-time

Job Summary

• The Hotel Front Gate Personnel ensures the safety and security of guests, employees, and hotel property.
• This role involves patrolling the hotel premises, monitoring surveillance equipment, responding to security incidents, and maintaining a high standard of customer service while adhering to safety protocols.
• The individual will work closely with hotel management and local law enforcement to prevent, detect, and resolve security issues.

Key Responsibilities
Patrol and Monitoring:

• Conduct regular patrols of hotel premises, including guest rooms, corridors, lobbies, parking areas, and all public spaces.
• Monitor all security systems, including CCTV cameras, alarms, and access control systems, ensuring their proper functionality.
• Maintain vigilance in high-traffic and sensitive areas, such as entrances, exits, and restricted zones.

Guest and Staff Safety:

• Ensure the safety and well-being of all hotel guests, visitors, and employees.
• Escort guests or staff members as needed, especially during late hours or in potentially dangerous situations.
• Respond to guest inquiries regarding security matters in a professional, polite, and helpful manner.

Emergency Response:

• Respond promptly to any security-related incidents, such as theft, disturbances, or suspicious activity, following established protocols.
• Manage emergency situations, including evacuations, medical emergencies, and fire alarms, in coordination with hotel management and emergency services.
• Perform first aid or CPR as needed, until professional medical help arrives.

Incident Reporting:

• Document all security incidents, accidents, or disturbances in detailed and accurate reports.
• Collaborate with local law enforcement when required and assist in investigations.
• Maintain up-to-date records of all security activities for legal or internal auditing purposes.

Loss Prevention:

• Implement and enforce hotel policies related to loss prevention, ensuring the protection of assets and the minimization of theft or damage.
• Monitor for any signs of fraud, tampering, or unauthorized access to sensitive areas.

Team Collaboration:

• Work closely with other hotel departments, such as housekeeping and front desk staff, to identify and address potential security risks.
• Provide guidance and training to new staff on safety and security protocols.
• Communicate effectively with the Security Manager and Operations team regarding any ongoing security concerns.

Qualifications and Experience

• Education: High school diploma or equivalent.
• Prior experience in customer service, Security, or a related field is preferred but not required.
• Experience in a hospitality setting is an advantage.

Technical Skills:

• Familiarity with security monitoring systems (CCTV, access control systems) and basic computer skills for incident reporting.

Physical Requirements:

• Ability to stand or walk for extended periods.
• Capacity to respond physically to emergencies.
• Ability to work rotating shifts, including nights, weekends, and holidays.

Key Competencies:

• Attention to Detail: Ability to observe surroundings and detect unusual or suspicious behavior.
• Problem-Solving Skills: Ability to assess situations quickly and act decisively in emergencies.
• Communication: Strong verbal and written communication skills to interact with guests, employees, and law enforcement.
• Physical Stamina: Ability to stand, walk, or patrol for long hours and respond swiftly to emergencies.
• Customer Service Orientation: A polite, approachable demeanor when interacting with guests.
• Confidentiality: Handle sensitive information with discretion and respect for privacy.

Working Conditions:

• Work primarily indoors but may be required to patrol outdoor areas.
• Frequent interaction with hotel guests, employees, and law enforcement officers.
• May be exposed to stressful situations, especially in emergencies.

Application Closing Date
10th October, 2024.