Operations Analyst, Graduate Level at the Place (Smackers Limited)

The Place - We are a fast growing, world class, and dynamic, multi-billion Nigerian conglomerates, established and managed by a team of professionals with decades of management consulting and accounting experience/ training from Arthur Andersen (now KPMG in Nigeria). We are a profitable player in the QSR sector of the Hospitality industry in Nigeria with great prospects and staff strength of over 1000 employees. Currently, our operations span across 17 locations in Lagos and Abuja, Nigeria, with rapid expansion plans to penetrate more locations in the short to medium term.

We are recruiting to fill the position below:

Job Title: Operations Analyst, Graduate Level

Location: Lekki Phase 1, Lagos

Responsibilities
General Central Operations:

• Collect and collate operational data from multiple responses and reports, identify patterns advise manager of findings and recommend solutions
• Review, analyze and act on key negative customer and compliance audit feedbacks. This may result in: update to our strategic tasks list/structure, update to detailed process training materials, and creation/update of a project
• Collaborate with relevant multidepartment to review and agree best approach for performing new or existing processes

Technology/Tools/Equipment/Utensils Standardization:

• Conduct extensive research incorporating the 5Ms (Man, Machine, Material, Method, Money) to enhance Front of house operational efficiency.
• Analyze data to determine branch adoption of standard procedure and tools for restaurant operations

Corporate Client Engagement:

• Liaise with corporate customers to manage and deliver on customer needs including process cost breakdown, invoice, resolving customer concerns etc.
• Develop and review draft proposals and contracts to new and existing contracts
• Collaborate with finance department to keep corporate accounts balanced

Compliance Audit Visit:

• Develop and be updating branch restaurant audit/ visit plan based on ongoing risk rating
• Visit branches to detect and address restaurant issues, standardize and check for compliance to defined processes: equipment, staffing. Update location score and communicate findings to appropriate people.
• Recommend appropriate post-visit action and drive implementation

Training and Development:

• Train and guide experienced Restaurant Operations Staff to mentor new branch staff
• Oversee the documentation and implementation of training materials and help track staff progress.
• Develop training guide for experienced staff to prepare them for milestone leadership roles

Policy and operations Manual review and documentation:

• Support development, review and documentation of restaurant policies and operations manual

Projects:

• Champion and support various projects that enhances and supports incremental and continuous improvement in the front of house
• Support change management endeavors from central level to distil and implement at branch level
• Develop and implement cost control strategies.
• Support new outlet setup by reviewing staffing needs (based on menu), FOH equipment requirements/layout and liaising with relevant department for execution.

Qualifications
Requirement and Skills:

• BSc degree with a minimum of a second-class upper rating in any discipline (business administration, management, science, engineering/technology or related field are preferable).
• Intermediate to High Proficiency in Microsoft Office Applications (Outlook, Word, Power point and Excel)
• Exceptional verbal and written communication skills
• Good analytical and critical thinking
• A self-starter and a team player with high levels of drive and energy.
• Must possess a high level of integrity, determination and personal commitment.
• Strong attention to detail
• Must be able to work with minimal supervision
• Good interpersonal skills to work with different management levels
• Strong business acumen
• Must not be more than 26 years old.

Application Closing Date
16th October, 2024.