Fulfillment Supervisor (Plateau) at Kyosk Digital Services Limited

Export Trading Group is the largest agricultural-commodity supply chain company in East and Southern Africa. The Company originates (buys) crops at farm gate “up country” in over 25 African countries, aggregates and processes them in a network of proprietary facilities and exports them internationally. Using this infrastructure in reverse, the Company imports fertilizer and rice, breaks bulk and processes them, and distributes them to smallholders. ETG Digital Platforms (Kyosk) is building the future of the retail of everyday essentials and access to financial services in Africa, starting from Kenya.

We are recruiting to fill the position below:

Job Title: Fulfillment Supervisor

Location: Jos, Plateau
Job type: Full-time
Department: Operations

Role Profile 

• Manage the frontline fulfilment process in the market as part of delivering its overall operational objectives.
• You will be responsible for the day-to-day warehousing and dispatch operations for the market to ensure the company's targets and objectives on inventory and order fulfilment processes are met.
• Guarantee operational processes and standards are followed and oversee all housekeeping standards while driving continuous improvement at the market level. 

Key Duties and Responsibilities
Inbound outbound Management:

• Responsible for both inbound and outbound operations of the market.
• Assure on-time in full deliveries as the set company targets and assure the defined warehousing and dispatch costs are maintained per set targets.
• Ensure customer orders are fulfilled in a timely, precise manner including management of customer returns per the agreed standards. 

Inventory Management:

• Deliver 100% Inventory Accuracy while working with the defined stakeholders to minimize stock-outs and damages while driving proper stock handling to minimize losses in damages. 

Operational Excellence:

• Lead identification and closure of Continuous Improvement  Initiatives within the framework of Lean Principles within the warehouse.
• Execute all operations activities such as stock taking, physical inventory count, inventory accuracy in allocation, consumption levels, and order fulfilment.
• Actively engage in route planning and delivery schedules to ensure all deliveries and completed within the allocated delivery windows. 

People Management:

• Coach and manage associates (from third-party providers) to deliver shared objectives.
• Ensure the completion of daily tasks and responsibilities; resolve issues preventing the completion of tasks.
• Build a team philosophy and cultivate a team atmosphere by working with the team to achieve the company's targets and objectives.
• Train new employees in company policies and procedures, as well as product knowledge.
• Inculcate the company culture among team members and third-party partners and providers. 

Compliance:

• Assure compliance to Environmental, Occupational Health & Safety, and any identified requirements; compliance to all laid down Fulfilment SOPs and associated business processes. 

 Reporting:

• Develop and present reports on inventory accuracy, order fulfilment, transport costs for the market, and order cancellation among other key aspects in warehousing &  dispatch.

Minimum Requirements

• A minimum of five years of experience in supply chain management (warehousing & dispatch) in a busy-paced environment;
• At least 2 years experience in a Supervisory role;
• Bachelor's Degree (or Diploma with at least 3 years demonstrated progressive career growth) in Sciences, Engineering, Computing, Economics, Supply Chain, Accounting, and Analytics;
• Knowledge of inventory and supply chain management;
• Tech Savvy and proficient in warehousing systems, data entry software/systems, and computer systems including Microsoft Suite;
• Membership in an appropriate professional body is an added advantage;
• Physical stamina, ability to work long hours on one’s feet;
• Excellent organization and efficient time-management skills;
• Strong verbal and written communication skills;
• Ability to meet deadlines and work well under pressure;
• Experience in an FMCG or Retail background is preferred;
• Demonstrated experience handling route planning and mapping to yield maximum returns;
• An open-minded professional who pays keen attention to detail;
• Strong numerical, data, and root cause analysis skills;
• Calm under pressure; able to prioritize multiple competing demands;
• Always learning; passionate about lean thinking and principles.

Competencies:

• Operational Excellence;
• Analytical Mindset;
• Problem-Solving;
• Attention to Detail;
• People Management;
• Tech Savvy.

Application Closing Date
30th October, 2024.