Specialist, Incident Coordination at IHS Towers

IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East. Founded in 2001, IHS provides services across the full tower value chain – colocation on owned towers, deployment and managed services.

Today IHS Towers has operations in Nigeria, Cameroon, Côte d’Ivoire, Zambia and Rwanda. Following the recent acquisitions of MTN and Etisalat’s tower portfolios in Nigeria, IHS owns over 23,300 towers in Africa.

We are recruiting to fill the position below:

Job Title: Specialist, Incident Coordination

Location: Lagos
Job Type: Full-Time
Department: Security

Job Description

• Lead coordination of assigned shift personnel.
• Support Manager-PSOC (Physical Security Operations Centre) with management of schedules and shift performance.
• Quickly diagnose emergency situations and apply critical thinking and direction to the assigned team/ shift.
• Coordinate and monitor receipt of security alerts and the dispatch of security response resources in a timely manner.
• Ensure the passage of critical, timely information to designated non-security response entities in order to facilitate an integrated, effective approach to security incident management.
• Monitor and report on security service provider performance and their ability to meet quality control (QC) requirements.
• Oversee application of agreed PSOC (Physical Security Operations Centre) security operating procedures.
• Support application of data analysis and resultant actionable insights into routine monitoring and response operations.
• Perform other tasks and duties as assigned by the Manager, PSOC.

Qualifications

• Bachelor's Degree in any relevant discipline.
• Strong working knowledge of Nigeria’s security dynamics.
• +5 years’ experience as a security operations centre coordinator or in security operations.

Application Closing Date
Not Specified.