Telesales Officer at Lopterra Services Limited

Lopterra is a unique training and consultancy organization with offices in Lagos, Nigeria and Johannesburg, South Africa. Our goal is to provide exceptionally services that meets or exceed our clients expectation.

We are recruiting to fill the position below:

Job Title: Telesales Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• The Telesales Officer will engage with potential and existing customers, understand their needs, provide product information, and guide them through the sales process. The goal is to consistently meet or exceed sales targets while ensuring customer satisfaction.
• The Telesales Officer will play a critical role in driving the growth of the company’s renewable energy products by generating sales via phone calls, emails, and digital channels

Responsibilities

• Lead Generation & Cold Calling: Identify and qualify prospects based on interest in renewable energy solutions.
• Telesales: Make outbound prospecting calls to potential or existing customers to inform them about a product or service using scripts
• Customer Engagement: Engage potential customers in meaningful conversations educate and respond to their enquiries to understand their energy needs.
• Follow up on customer leads and ensure all questions and concerns are addressed in a timely manner.
• CRM Management: Maintain accurate records of all sales interactions and transactions in the CRM system.
• Collaboration with other Teams: Work closely with the sales and marketing teams to align efforts and maximize sales opportunities and provide feedback on customer interactions, preferences, and market trends to inform marketing and product development strategies.
• Product Knowledge: Stay up-to-date with the company’s renewable energy product portfolio, features, benefits, and competitive advantages.
• Customer Relationship Management: Build and maintain strong relationships with potential and existing customer
• Reporting: Prepare and submit daily, weekly, and monthly sales reports to the Sales Manager, provide insights and suggestions for improving telesales processes and customer engagement.
• Set up appointments: Schedule meeting with prospective clients for sales team.

Requirements

• Minimum of an HND/BSc. in Communications or Business Administration or other related fields.
• At least 1 year of cognate experience as a call center or telesales personel
• Excellent in spoken and written English
• Teachable and curious
• Problem solver, organized and self-starting
• Excellent listening and people management communication, negotiation skills
• Experience using Microsoft Office (Excel, PowerPoint, and Word)
• Experience using virtual meeting platforms such as Zoom & Google Meeting

Why should you work for our client?

• Innovative Solutions: Our client is at the forefront of innovation, offering cutting-edge solutions that empower businesses to thrive in a rapidly evolving marketplace. Joining their team means representing innovative products and services that make a real difference for our clients.
• Uncapped Growth Potential: They believe in investing in their people and providing ample opportunities for growth and advancement, and you'll have the support, resources, and mentorship you need to succeed and reach new heights.
• Dynamic Team Environment: Our client's team is composed of driven individuals who thrive in a collaborative and dynamic environment. They foster a culture of teamwork, creativity, and continuous learning, where every voice is valued and every idea is encouraged.
• Competitive Compensation: They recognize and reward hard/smart work and success. Their team enjoys a competitive compensation package, including a base salary, and other incentives designed to recognize and celebrate achievements.
• Opportunity to Make an Impact: At our client's, your contributions matter. As part of their team, you'll have the opportunity to make a meaningful impact, not only for their company but also for their clients and partners. Your efforts will help drive growth, innovation, and success for everyone involved.

Salary
N100,000 / month.

Application Closing Date
18th October, 2024.