Operational Excellence Manager at Ericsson Nigeria - 2 Openings

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are recruiting to fill the position below:

Job Title: Operational Excellence Manager

Job ID: 755563
Locations: Abuja and Lagos
Job type: Full-time

About this Opportunity

• We are now looking for an Operational Excellence Manager in the Market Area Middle East and Africa who will be responsible for translating strategic plans into actionable initiatives and ensuring their successful implementation across the organization. This role involves coordinating with various departments, monitoring progress, and providing analytical support to ensure strategic goals are met.
• This role will be reporting directly to the Head of SDO & Strategy Execution Market Area Middle East and Africa.

What you will Do

• Translate high-level strategies into strategic programs with timelines and KPIs
• Coordinate and manage strategic initiatives to ensure alignment with organizational goals
• Lead and oversee the execution of strategic projects from initiation to completion
• Monitor project progress, identify risks, and implement mitigation strategies to ensure timely and successful results
• Conduct thorough analysis of current operational processes within all service lines to identify inefficiencies and make necessary improvements
• Develop and implement standardized procedures across all service lines, ensuring consistency and compliance with relevant policies
• Collect feedback from the stakeholders, conduct necessary research, and develop improvements
• Collaborate with CUs, MAs and SDU to integrate operational excellence principles into the company's culture and daily activities
• Establish key performance indicators (KPIs) to track the effectiveness of strategic initiatives
• Regularly monitor and analyze performance data to assess progress against strategic goals
• Review, report, and analyze operational performance, making recommendations for ongoing improvements regularly
• Prepare and present reports to senior leadership on the status of strategic initiatives and recommend adjustments as needed
• Work closely with department heads and teams to ensure alignment and effective execution of strategic initiatives
• Serve as a liaison between the strategy team and operational units to ensure seamless implementation

The Skills you Bring

• Telecom and Security Domain and portfolio understanding, including the implications of technology transformation for both delivery and operations
• Strong ability to think strategically and translate high-level goals into actionable plans
• Understanding of business operations and market dynamics
• Strong analytical and problem-solving skills with the ability to interpret complex data and make data-driven decisions
• Proficiency in using data analysis tools and software (e.g., Excel, PowerBI)
• Excellent written and verbal communication skills
• Ability to effectively communicate with stakeholders at all levels of the organization
• Strong interpersonal skills with the ability to build relationships and influence others
• Experience in facilitating cross-functional collaboration
• Knowledge of change management principles and practices
• Ability to lead and manage organizational change initiatives
• Minimum 10 years of relevant experience

Application Closing Date
Not specified.