Operations Coordinator at FoliXx Hospitality

FoliXx Hospitality is an organization whose grand purpose is to achieve global relevance among leaders in the hospitality guild, by unparalleled culture and service. We are a resolute people, committed to continuous excellent service delivery, our value systems are built upon: integrity, excellence, attitude, competence, and continuous improvement.

We are recruiting to fill the position below:

Job Title: Operations Coordinator

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• The operations coordinator is responsible for overseeing the nightly operations to ensure a smooth, efficient, and enjoyable experience for guests.
• This role involves coordinating staff, managing inventory, handling customer inquiries, and ensuring compliance with safety and regulatory standards.
• He/She should possess excellent organizational and multitasking skills, strong leadership and team management abilities.

Responsibilities

• Assist in the development and implementation of operational policies and procedures and ensure adherence to standard operating procedures.
• Monitor and analyze club performance, including club sales, stacks sales, dancers’ income, customer feedback, and operational efficiency.
• Oversee daily operations of the night club, ensuring smooth functioning and adherence to club policies.
• Monitoring staff shifts to ensure adequate and balanced workflow.
• Coordinate scheduled meetingswhich includes weekly and monthly meetings to foster a positive and collaborative work environment. Click here for template.
• Handle customer inquiries, complaints, refunds, and feedback professionally and efficiently. Click here for template.
• Ensure high levels of customer satisfaction through excellent service delivery.
• Assist with coordinating special events and private functions as required.
• Assist, manage and audit utility inventory levels, including ordering and restocking supplies and ensure accurate record-keeping. Click here for template.
• Coordinate with procurement team to ensure timely delivery of goods.
• Adequate communication with the P&C department to ensure accurate records, including employee files, loan request, leave request, new hire and exit staff.
• Prepare and distribute internal communications and reports.
• Ensure proper record keeping on inventory logs and customer databases.

Application Closing Date
5th November, 2024.