Complaints and Feedback Officer at Young Prodigy Humanitarian Organization

Young Prodigy Humanitarian Organization is an Indigenous NGO whose mission is to transform the lives of ordinary Kids on the streets by giving them a sense of belonging and a mindset of a future leader.

We are recruiting to fill the position below:

Job Title: Complaints and Feedback Officer

Location: Yobe
Employment Type: Full-time

Job Description

• The Complaints and Feedback Officer will ensure that YPHO has an effective feedback and accountability system for beneficiaries and stakeholders.

Responsibilities

• Manage the complaints and feedback mechanism, ensuring accessibility to all beneficiaries.
• Record and respond to complaints in a timely and respectful manner.
• Ensure confidentiality and follow-up on sensitive issues.
• Prepare reports on trends and suggest improvements based on feedback.
• Train staff and community members on feedback mechanisms.

Qualifications

• Bachelor’s degree in communications, social work, or related field.
• 2-3 years of experience in complaints handling or beneficiary feedback mechanisms.
• Strong conflict resolution and communication skills.
• Familiarity with humanitarian accountability frameworks.

Application Closing Date
16th October, 2024.