Chief Operations Officer at iRecharge Tech-Innovations Limited

iRecharge Tech-Innovations Limited is an innovative financial services company committed to reshaping the future of banking by leveraging cutting-edge technology to provide innovative financial solutions. With a focus on excellence and operational efficiency, we strive to deliver a seamless banking experience for our customers.

We are recruiting to fill the position below:

Job Title: Chief Operations Officer

Location: Lagos

Key Responsibilities
Operational Management:

• Direct and manage daily operations of the bank, ensuring smooth and efficient functioning across all departments.
• Develop and implement operational policies and procedures to enhance productivity and compliance.

Financial Oversight:

• Monitor financial performance and identify areas for improvement.
• Work closely with finance teams to optimize budgeting, forecasting, and cost management strategies.

Strategic Planning:

• Collaborate with the executive team to develop long-term business strategies and operational plans.
• Drive initiatives to achieve organizational goals and objectives.

Risk Management:

• Assess and mitigate operational risks; ensure compliance with regulatory requirements.
• Implement robust internal controls and procedures to safeguard assets and minimize liabilities.

Technology and Innovation:

• Champion digital transformation initiatives and leverage technology to streamline operations and enhance customer experience.
• Stay abreast of industry trends and advancements in financial technology (FinTech) to maintain a competitive edge.

Leadership and Team Development:

• Lead and motivate a diverse team of managers and staff, fostering a culture of collaboration and continuous improvement.
• Mentor and develop talent within the organization to build a high-performing team.

Key Performance Indicators (KPIs):

• Operational Efficiency: Measure and improve key operational metrics such as cost-to-income ratio, processing times, and service quality.
• Financial Performance: Monitor metrics like profitability margins, return on assets (ROA), and liquidity ratios.
• Risk Management Effectiveness: Assess the effectiveness of risk controls and regulatory compliance through audit results and incident reports.
• Technology Adoption: Track progress in implementing new technologies, improving digital services, and enhancing cybersecurity measures.
• Employee Engagement and Development: Evaluate team performance, retention rates, and employee satisfaction surveys.
• Customer Satisfaction: Monitor customer feedback, net promoter scores (NPS), and retention rates to gauge service excellence and client satisfaction.

Requirements

• Proven experience as a senior executive in the digital banking/FinTech space.
• Demonstrated expertise in collaborating across diverse departments within the banking industry.
• Strong background in managing operational functions within a bank, including knowledge of regulatory requirements.
• Demonstrated success in overseeing complex financial operations, strategic planning, and risk management.
• Track record of driving digital transformation and adopting innovative technologies in banking operations.
• Excellent leadership, communication, and interpersonal skills.
• Advanced Degree in Business Administration, Finance, or a related field; MBA preferred.

Application Closing Date
30th November, 2024.