Front Desk Officer at the Leprosy Mission Nigeria (TLMN)

The Leprosy Mission Nigeria (TLMN) is a Christian Health and Development Organization working in partnerstiip with the Federal Ministry of Health and with the State Ministries of Health in 10 states (Akwa lbom, Kogi, Kwara, Niger, Sokoto, Zamfara, Kebbi Benue, Katsina Nasarawa and the FCT- Abuja) towards the eradication leprosy and the care/restoration of persons and communities affected by leprosy.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: National Coordination Office (NCO), Abuja
Job type: Contract
Reports to: Head of Administration
Department: Programmes and Operations

Job Summary

• To handle various administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans.

Key Responsibilities
Reception Duties:

• Greet and assist patients and visitors in a friendly and professional manner.
• Manage incoming calls, direct inquiries, and take messages as needed.

Appointment Management:

• Schedule appointments for laboratory services and ensure proper documentation.
• Confirm appointments and remind clients of upcoming visits.

Administrative Support:

• Maintain patient records and laboratory files, ensuring confidentiality and compliance with privacy regulations.
• Process patient registrations and collect necessary information and documentation.

Billing and Payment Processing:

• Assist with billing inquiries and process payments accurately.
• Handle insurance verification and coordinate with billing staff as needed.

Laboratory Coordination:

• Communicate effectively with laboratory staff to ensure timely processing of samples and results.
• Distribute laboratory reports and results to patients and healthcare providers.

Customer Service:

• Address patient concerns and inquiries promptly and professionally.
• Provide information about laboratory services, procedures, and policies.

Inventory and Supplies Management:

• Monitor office supplies and laboratory materials, placing orders as necessary.
• Maintain a clean and organized front desk area.
• Provide excellent customer service.
• Scheduling appointments.

Qualifications and Skills

• Associate's or Bachelor's Degree in a related field, additional Education in Healthcare or Administration is a plus.
• Prior experience as a receptionist, Admin assistant, or in a related field.
• Consistent, professional dress, and manner.
• Excellent written and verbal communication skills.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good time management skills.
• Experience with administrative and clerical procedures.
• Able to contribute positively as part of a team, helping out with various tasks as required.

Personality:

• Committed Christian with good testimonies.
• Honest and dedicated
• Demonstrates the ability to use own initiatives.
• Ability to lead and manage team members as a thematic Lead
• Perfect finisher.
• Problem solver.

Application Closing Date
16th October, 2024.