Customer Experience Representative at Total Child School

Total Child School is a co-educational Nursery, Primary and Secondary School. The school is sited at a serene location providing a beautiful, natural and highly conducive atmosphere for learning. The School promises every child a privileged, purposeful, enriching, very enjoyable and memorable school life.

We are recruiting to fill the position below:

Job Title: Customer Experience Representative

Location: Ikoyi, Lagos
Employment Type: Full-time

Job Responsibilities
Sales & Marketing:

• Increase enrolment conversion by meeting and exceeding monthly sales goals, achieved by enrolling families in the academic session.
• Follow-up field calls from families looking to enrol students in Corona Schools.
• Employ a consultative phone sales approach to determine the individual needs of families and students.
• Follow up with families who express interest in Corona Schools using email, outbound phone calls, and other methods of communication.
• Achieve data-driven goals in the metrics of outbound calls, total talk time, inbound calls, and conversion rates.
• Work within approved sales scripts to navigate customer decision-making processes to close enrolment prospects.
• Propose and recommend compelling solutions to escalate sale objections for decision making.
• Management of school’s social media account in conjunction with the school’s social media team and the central marketing team to project the school’s activities while ensuring clear communication and compliance with brand requirements.
• Improve CSTC’s team's success by proactively contributing new ideas, market feedback, and successful sales strategies.
• Driving new business to cultivate growth from lead generation within the Corona Schools to meet or exceed seasonal, quarterly, and annual sales goals and targets.
• Use Sales Cloud, HubSpot, and other sales tools to understand sales history, build detailed proposals, and accurately forecast and manage the territory.
• Responsible for new customer prospecting and acquisition, enrolment drive, and utilizing corporate tools and applications to document, plan, monitor, and meet sales objectives within CSTC.
• Customer experience and managed care optimization with the school’s growth.
• Using a CRM system to develop and maintain territory pipeline from prospect to close.

Customer Support:

• Works with the Admission Team to implement the admissions process into the school.
• Monitors sales of admission form
• Review and process application forms into the school
• Organise school tours for prospective parents.

Application Closing Date
30th October, 2024.