Senior Manager, Network Assurance at IHS Tower

IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East. Founded in 2001, IHS provides services across the full tower value chain – colocation on owned towers, deployment and managed services.

Today IHS Towers has operations in Nigeria, Cameroon, Côte d’Ivoire, Zambia and Rwanda. Following the recent acquisitions of MTN and Etisalat’s tower portfolios in Nigeria, IHS owns over 23,300 towers in Africa.

We are recruiting to fill the position below:

Job Title: Senior Manager, Network Assurance

Location: Yaba, Lagos
Job type: Full-time (Permanent)
Department: Operations

Job Purpose

• Develop and implement a network quality assurance function which incorporates best-in-class standards, testing approaches, and automation strategies/ frameworks.

Key Responsibilities

• Review, approve, and disseminate information and intelligence generated through the Network Assurance team’s ongoing collation, validation, analysis and interpretation of network performance data.
• Ensure implementation of effective systems and procedures for gathering quality and accurate network performance data.
• Provide guidance on the design and deployment of annual client/ stakeholder feedback surveys. Produce and share survey reports internally with key stakeholders in the organization.
• Oversee the development of high-quality systems and products, ensuring functionality meets documented specifications, product requirements, and organizational goals.
• Monitor impact of new additions to the network during and after acceptance testing, collaborating with project teams and vendors to create and execute plans and test cases.
• Review and approve requests for tool access creation.
• Liaise with both internal and external customers on matters pertaining to Service Level Agreements (SLAs) that affect the network assurance function.
• Review requirements to provide feedback on completeness, testability and other risk areas that could impact network quality and SLAs.
• Educate team members across the organization about the quality function and their role in ensuring quality standards are met, maintained and continuously improved.
• Build strong relationships with internal stakeholders and champion continuous improvement initiatives as they pertain to the Network Assurance function.
• Identify opportunities to drive efficiency through ongoing automation of routine/ repetitive tasks.
• Perform other tasks and duties as assigned by the Associate Director, NOC.

Qualifications & Experience Required

• Candidates should possess  a Bachelor's Degree in Telecommunication Engineering or related discipline. Advanced Specialist Master’s and/ or MBA will be an added asset.
• +13-14 years’ relevant experience in the telecoms industry.

Job-Specific Competencies:
Functional:

• Engineering Management
• Network Operations Management
• Network Assurance
• Network Performance Analysis/ Reporting 
• Data Analysis & Reporting  
• Problem-Solving  
• SLA Fulfilment 
• Network Tools Administration & Management 
• Fault Management & Root Cause Analysis 

Behavioural:

• Collaboration & Teamwork

Organizational Competencies:

• Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Application Closing Date
Not Specified.