Officer, Trade Reporting & Forms at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Officer, Trade Reporting & Forms

Job Ref ID: 80374351A-0001
Location: Lagos Mainland, Lagos
Job Type: Full-time
Business Segment: Corporate & Investment Banking

Job Description

• Maintain a customer service approach with focus on Form M , PAAR, and NXP queries with the aim of providing a level of service which is of high quality and consistent with the standard of service delivered by other members of the Standard Bank Group.
• To enhance Trade Front End resource capacity to achieve business objectives in line with the Business Support strategy and the Bank’s vision & values.
• Ensure successful after sales service of all solutions delivered by Client Services and maintain a proactive means of identifying customers’ needs and service preferences. Consistently support the Trade queries and reporting desk.

Qualifications

• Relevant Degree (BSc)
• Minimum of one year customer experience on Trade related transactions
• General knowledge of banking products, Import processes in the Nigeria
• High customer service relations, ethic and responsibility
• Strong written, verbal communication skills and product/client presentation skills
• Good knowledge of Microsoft Office – (Word)

Additional Information:

• Good planning and query resolution skills
• Communicate effectively at all levels, take initiative, excellent listening skills
• Strong Customer Focus and continuous interface
• Strong interdepartmental skills, high customer service ethic and responsibility
• Technology Competent

Application Closing Date
Not Specified.